Session Goes black screen once Remote Desktop session is closed

Hello All,

I have Teamviewer 11 licensed.

When accessing my remote server WIndows 2012 server R2, I get a black screen, but in case somebody is accessing the server in parallel with Remote Desktop i can see the session OK.

If the remote desktop session is closed, the teamviewer session shows black screen again.

Can you please advise?

:smileysurprised:

Regards.

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Accepted answers

Esther

Hi @HMAZEH,

Are you connecting to the User ID. Can you try to connect to the Server ID?

Does that help?

Thanks again, Esther

All comments

Esther

Hi @HMAZEH,

Are you connecting to the User ID. Can you try to connect to the Server ID?

Does that help?

Thanks again, Esther

HMAZEH

Thanks it solved the point.

alexsc

Hi,

I have a similar issue, i am trying to connect to a server id on a windows 2016 Standard Server, when i connect to this server i am geting a black screen, rdp service is active on this server but no user is connectet while i try to connect to server.

Alex.

remibenoit_vers

Same, when I connect using server ID, I get a black screen and a popup "black screen is currently not active".

Latest Teamviewer 15 and Windows Server 2012

Esther

Hi @HMAZEH

Thank you for your post.

If there is an active RDP (Windows Remote Desktop) session on the remote Computer with the RDP window (currently) being minimized, a black screen appears.

For a minimized RDP window the whole desktop is being minimized. Therefore, there is no possibility for TeamViewer to grab the screen of the remote computer.

Please see this Knowledge Base article for further information: TeamViewer on Windows servers and the screen cannot be captured - Fast user switching

I hope this information helps you.

Best, Esther

HMAZEH

Hello Esther,

Thanks for your answer.

My issue is different, even after restarting the system, I'm not able to see anything unless sombody has a remote desktop.

sath01

What does User Id VS Srever Id mean? I'm having the same issue. Where can I find these id's on the host machine?

Thanks in advance.

Esther

Hi @sath01

Thanks for your question.

Server ID:

TeamViewer ID of the console of the server operating system (as if one were physically sitting in front of the server)

User ID:

TeamViewer ID of the user logged into this server using RDP.

Please have a look at this article which explains it in more detail: TeamViewer on Windows servers

I hope the info helps you.

All the best, Esther

ChaappAC

Same problem here.
Screen is only available if connecting via UserID and when there is an active RDP connextion at the same time. Black screen if connecting via ServerID

Windows Server 2016 on Google Cloud Plattform.
Is it a bug?

BrenoPoubel

What to do?????????????????