Hi, I am not sure whether this is the place to ask my questions. My 85-year-old mother asked for a tablet to learn to use the internet. Since she lives alone in Texas and I live in Europe, being able to have full remote access to her tablet is a necessity. I have figured out how to connect to her tablet but she would need to allow me to access after each time she turns off her tablet. From what I understand, it is possible to set up "unattended access so that I don't have to call to get mom to allow access each time. But I have not figured I out the following questions:
- Do I have to pay to have true unattained access and not how it is know that she has to approve access each time?
- Do my computer and her tablet need to be signed in with the same email?
- Do I understand correctly that my mom will be the "host"?
- This morning when I tried to remote control my own tablet (which is similar to the one I got my mom) a big blue finger appears when I point to something, but I am unable to control my tablet. I logged on to TeamViewer again to see if this resolved the problem. I get a message that this device supports screen share only. I did not have this problem yesterday. Have I caused this my self? This is possible since I have "clicked around" to get to know how TeamViewer function. I tried the reverse by connecting to my tablet to control my pc and all was fine.
Thanks,
Zaza
