remote access to my PC with a iphone X

I have installed the teamviewer in my iphone X but I can´t access to my PC.

Please help me.

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If you want I can send to you a film where you can see what my iPhone do.

And today when I try access remote de app try connect to my PC and nothing occur

From another PC I can access to my PC.

From my iPhone the errors is this:

Erro

Sem conexão com parceiro!

O parceiro não se conectou ao router.

Código de Erro: WaitforconnectFailed

Hi Dell001,

What kinds of errors are you getting (on PC or iPhone X)