teamviewer.com link icon
or
Ask The Community

The number of computers in your list exceeds the maximum for free users

Hi,

I have upgraded my free TeamViewer licence to business licence but when I try to add an end-point computer into "My Computers" list I get message "The number of computers in your list exceeds the maximum for free users". I should have "unlimited endpoints" now. What should I do?

Comments

  • Esther
    Esther Posts: 3,839 Community Manager 🌍

    Hi @KalleU

    Thanks for your post.

    Can you try to log out of your Computers & contacts list and after that sign in again.

    Does the problem still persist?

    Thanks, Esther

    Community Manager
  • Yes, the problem is still the same.

  • Esther
    Esther Posts: 3,839 Community Manager 🌍

    Hi again Kalle,

    can you please check in your TeamViewer under Help --> About TeamViewer, if your license is correctly activated on your account? It should say: Account license: Business.

    Thanks again, Esther

    Community Manager
  • Hi again,

    I see
    License: Free
    Account License: Business

    Untitled.jpg

  • Esther
    Esther Posts: 3,839 Community Manager 🌍

    Hi Kalle,

    Thanks for the screenshot!

    I am afraid, that you´ll have to raise a ticket with our support team so that they can have a look at it in more detail.

    Sorry, that I cannot help you directly, but I would be happy to hear your feedback about what the issue was. 

    All the best, Esther

    Community Manager
  • KalleU
    KalleU Posts: 5

    Hi,

    I still haven't got solution to this isssue. What should I do?

  • Hi, I still haven't got solution to this isssue. What should I do?

Sign In or Register to comment.