Huh?
REPORTING THIS TO BBB
Same here remote access on my iPad deleting and or stealing info. I didn’t put this on my iPad.My future ex husband did[personal information removed]’Locking my SIM card
Hi @Notsoperfect187,
if you saw this module on your device, it looks like you had a TeamViewer running on your computer. As mentioned before, you do not need to have a TeamViewer full version installed on your device: If there is a TeamViewer QuickSupport running, a connection is possible.
I recommend again to do the 4 steps I mentioned in my first reply.
Thanks and stay safe, Esther
This is exactly what it looked like down in the bottom of my computer screen . This is just a picture I pull off of the internet but it was what was on my computer screen. Except it did not say help desk it said something like remote connection . So you're telling me there's no way if I do not have TeamViewer installed on my computer that they can get in with the team viewer software .? If that is the case then how did they do it?
Hi again,
Since it does not look like a TeamViewer connection since you did not have a TeamViewer on your device, I recommend to visit your local computer store or a family member who is familiar with computer issues and explain them what happened. I am sure they will be happy to help you.
Stay safe, Esther
Please help!
In this case it does not look like there was a TeamViewer connection. You need to have a running TeamViewer for a TeamViewer connection.
All the best, Esther
Hi @Notsoperfect187
I am sorry to hear what happened to you.
To answer your question right away: If you started the TeamViewer QuickSupport module and allowed access to a person by confirming a connection request or giving him your TeamViewer ID and password a connection is possible. You do not need the full version of TeamViewer or a TeamViewer account for a connection.
I recommend the following:
I hope that everything will be fine again!