Hacked

Okay so this is what happened. I was on my phone two nights ago and noticed I was getting weird emails for gift card websites and they were disappearing. I kept refinding them and then more kept coming in. So I ran out to my home computer and sure enough there was something in the bottom corner of saying that somebody was connected to my computer through TeamViewer and a bunch of windows were open including my email and all of those gift card websites. My problem is I just made this account today just to get help because I emailed TeamViewer and they are not really helping me. So anyways I close everything down including the TeamViewer session scan my computer get rid of any viruses shut the internet off and shut the computer down. I guess what I'm trying to ask is how can somebody get on to my computer through TeamViewer when I do not even have it installed on my computer and I did not even have an account at the time?

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Notsoperfect187

Huh?

[Deleted User]

REPORTING THIS TO BBB

ADarr2018

Same here remote access on my iPad deleting and or stealing info. I didn’t put this on my iPad.
My future ex husband did
[personal information removed]’
Locking my SIM card

Esther

Hi @Notsoperfect187,

if you saw this module on your device, it looks like you had a TeamViewer running on your computer. As mentioned before, you do not need to have a TeamViewer full version installed on your device: If there is a TeamViewer QuickSupport running, a connection is possible.

I recommend again to do the 4 steps I mentioned in my first reply.

Thanks and stay safe, Esther

Notsoperfect187

This is exactly what it looked like down in the bottom of my computer screen . This is just a picture I pull off of the internet but it was what was on my computer screen. Except it did not say help desk it said something like remote connection . So you're telling me there's no way if I do not have TeamViewer installed on my computer that they can get in with the team viewer software .? If that is the case then how did they do it?

Esther

Hi again,

Since it does not look like a TeamViewer connection since you did not have a TeamViewer on your device, I recommend to visit your local computer store or a family member who is familiar with computer issues and explain them what happened. I am sure they will be happy to help you.

Stay safe, Esther

Notsoperfect187

Please help!

Esther

Hi again,

In this case it does not look like there was a TeamViewer connection. You need to have a running TeamViewer for a TeamViewer connection.

All the best, Esther

Notsoperfect187

I was no where near my home computer, I gave no one permission, AND at that moment I did not have a teamviewer ID.

Esther

Hi @Notsoperfect187

I am sorry to hear what happened to you.

To answer your question right away: If you started the TeamViewer QuickSupport module and allowed access to a person by confirming a connection request or giving him your TeamViewer ID and password a connection is possible. You do not need the full version of TeamViewer or a TeamViewer account for a connection.

I recommend the following:

Read this article: TeamViewer and scamming
Contact our privacy team via the report a scam form on this page: https://content.teamviewer.com/en/report-a-scam/
Contact your bank if any payments have been done
Contact your local police station and report the incident

I hope that everything will be fine again!

Stay safe, Esther