Re: change name of quicksupport

I've been using TeamViewer for a few years. However, after talking to support, I've been using it wrong. She directed me to QuickSupport and QuickJoin (don't understand the difference). I've been spinning my wheels. Your response with the link to create a button was the most helpful so far. Would you be willing to help me a bit to set this up correctly?

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Management Console

TeamViewer 12

Windows

Accepted answers

Jonathan

Hi Carolyn,

Thanks for your post and welcome to the Community!

I would be happy to go over how to create a Custom Quick Support module and how use the permanent link you are provided with to create a Support button on your website.

First I want to clarify the difference between Quick Support module and Quick Join module. Quick Support is for a one time remote control session using an executable link that does not install to the computer. There is an option with this module to leave a TeamViewer icon on the desktop of the computer you are supporting for future support sessions. This is related to the SOS button mentioned in my previous post.

The Quick Join module is similar to Quick Support module, except it is used to have users join a meeting specific to your version of TeamViewer because there are version restrictions for meetings similar to the version restrictions for remote control. There is no SOS button option for Quick Join.

To create your Custom Quick Support, you will need to log into your Management Console and look for Design and Deploy on the left hand side. You will then look for +Add QuickSupport at the top of the page.

2017-01-30 17_22_03-TeamViewer Management Console D&D.png

Once you click +Add QuickSupport, you will be able to customise the module and choose your settings.

2017-01-30 17_26_02-TeamViewer Management Console Quick Support.png

When you have finished customizing your module and chosen your settings, you will click Save at the bottom of the page. Once you click save you will be provided with your permanent link that will always install the module you created specific to your version of TeamViewer.

2017-01-30 17_29_09-TeamViewer Management Console link.png

**Disregard the Download deployment package link as this pertains to a Corporate license.

You can customise the permanent link as well by clicking the Edit button to the right of the link.

2017-01-30 17_33_17-TeamViewer Management Console link2.png

Once you click Apply and Save, you will be provided with your custom permanent link which you can use to create a Support button on your website following the steps I provided in my previous post.

I hope this provided the clarifiction you needed and if you need further assistance you can always reach out to your local support center.

All the best,

Jonathan

All comments

Jonathan

Hi Carolyn,

Thanks for your post and welcome to the Community!

I would be happy to go over how to create a Custom Quick Support module and how use the permanent link you are provided with to create a Support button on your website.

2017-01-30 17_22_03-TeamViewer Management Console D&D.png

Once you click +Add QuickSupport, you will be able to customise the module and choose your settings.

2017-01-30 17_26_02-TeamViewer Management Console Quick Support.png

2017-01-30 17_29_09-TeamViewer Management Console link.png

**Disregard the Download deployment package link as this pertains to a Corporate license.

You can customise the permanent link as well by clicking the Edit button to the right of the link.

2017-01-30 17_33_17-TeamViewer Management Console link2.png

I hope this provided the clarifiction you needed and if you need further assistance you can always reach out to your local support center.

All the best,

Jonathan