iPad screen recording not showing TeamViewer option

Greetings,

At first, I was super excited to learn that TeamViewer had iPad and iPhone support capabilities. Finally, I'd be able to help my mom with her devices without as much frustration! Alas, I find myself deeply frustrated. :smileymad:

Her iPad is not showing the "TeamViewer" option on the screen recording mini-menu that pops up when she 3D-touches on the icon from the control center. All she sees are the camera roll and facebook. We have followed all instructions down to a T. What could be happening?

Please help!
Natalia

Screen shot successfully obtained with TeamViewer (but had to be clumsily captured with GreenShot)Screen shot successfully obtained with TeamViewer (but had to be clumsily captured with GreenShot)

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