Logfiles empty

I was looking for my logfiles to send to you (TeamViewer) to prove that I am only using TemViewer to log on to my home computer, my parents computer and a couple of friends, but the log files are empty! (0 kB) What do I do now???

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Accepted answers

AlanW1

could you also please check if "Enable logging" is ticked? if activated, TeamViewer should writes all events and errors.

AlanW1

Hi GV,

I recommend you submit the personal user form with description on how you use TeamViewer as possible detailed as you can. Also leave a note that your logfile is empty. Our engineer will try to make a decision based on what you provided and backend data.

Hope it helps. If you think your quesiton is sovled, could you please accept as solution.

thank you very much.

All comments

AlanW1

could you also please check if "Enable logging" is ticked? if activated, TeamViewer should writes all events and errors.

AlanW1

Hi GV,

Hope it helps. If you think your quesiton is sovled, could you please accept as solution.

thank you very much.

zolliboy

Hi, did you do that?

The following file types are allowed: log

You can find your log file by clicking "Extras" -> "Open log files" in your client. Locate the file called "TeamViewerXX_Logfile.log", where "XX" is your TeamViewer version.

AlanW1

Hi GV,

Thank you for posting.

Please refer to this article and try to check your log file.

If you still have problem finding the log file, please leave a message here.

Yes, I did exactly that, but as I said in my initial message, the files are empty!

Thanks!! That was really helpful! No logging was enabled...

Now I only have one problem. I'm not able to use TeamViewer since the system claims I'm using it commercially. And since I don't have any logs form the time it was working I can't prove that I don't.

What do I do now??