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Logfiles empty

I was looking for my logfiles to send to you (TeamViewer) to prove that I am only using TemViewer to log on to my home computer, my parents computer and a couple of friends, but the log files are empty! (0 kB) What do I do now???

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Answers

  • zolliboy
    zolliboy Posts: 1
    Hi, did you do that?

    The following file types are allowed: log

    You can find your log file by clicking "Extras" -> "Open log files" in your client. Locate the file called "TeamViewerXX_Logfile.log", where "XX" is your TeamViewer version.
  • AlanW1
    AlanW1 Posts: 157 [Former Staff]

    Hi GV,

    Thank you for posting. 

    Please refer to this article and try to check your log file.

    If you still have problem finding the log file, please leave a message here.

  • GV
    GV Posts: 3

    Yes, I did exactly that, but as I said in my initial message, the files are empty!

     

  • GV
    GV Posts: 3

    Thanks!! That was really helpful! No logging was enabled...

    Now I only have one problem. I'm not able to use TeamViewer since the system claims I'm using it commercially. And since I don't have any logs form the time it was working I can't prove that I don't.

    What do I do now??