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This article applies to all TeamViewer customers.
Sometimes you may be asked to locate your TeamViewer log files and send them to TeamViewer to help solve a problem. You can submit them to us with a ticket from www.teamviewer.com/support.
Please note that we always need the log files of both connection partners. Additionally, we need the approximate time when the problem occurred.
The easiest way to find the log files is using TeamViewer's built-in method, as follows:
On Linux, the log files are collected and placed into a ZIP file from the command line. Please run the following command:
sudo teamviewer ziplog
By default, the TeamViewer log files can be found in these locations:
TeamViewer Full Version and Host:C:\Program Files (x86)\TeamViewer
TeamViewer Full Version, Host, and QuickSupport:Macintosh HD --> Users --> [username] --> Library --> Logs --> TeamViewer
Note: In the Finder window, you will first need to go to the View menu --> Show View Options --> Show Library Folder.