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This article applies to all TeamViewer customers.

General

Sometimes you may be asked to locate your TeamViewer log files and send them to TeamViewer to help solve a problem. You can submit them to us with a ticket from www.teamviewer.com/support.

Please note that we always need the log files of both connection partners. Additionally, we need the approximate time when the problem occurred.

The easiest way to find the log files is using TeamViewer's built-in method, as follows:

Finding the log files on Windows or macOS

  1. Open the TeamViewer window and click Extras > Open Log Files.
  2. Locate the file called "TeamViewerXX_Logfile.log", where XX is your TeamViewer version.
  3. If there is also a file called "TeamViewerXX_Logfile_OLD.log", please include this too.

 

Finding the log files on Linux

On Linux, the log files are collected and placed into a ZIP file from the command line. Please run the following command:

sudo teamviewer ziplog

 

Finding the log files manually

By default, the TeamViewer log files can be found in these locations:

Windows

TeamViewer Full Version and Host:
C:\Program Files (x86)\TeamViewer

TeamViewer QuickSupport:
C:\Users\[username]\AppData\Roaming\TeamViewer

macOS

TeamViewer Full Version, Host, and QuickSupport:
Macintosh HD --> Users --> [username] --> Library --> Logs --> TeamViewer

Note: In the Finder window, you will first need to go to the View menu --> Show View Options --> Show Library Folder.

Version history
Revision #:
11 of 11
Last update:
‎19 Jul 2019, 12:13 PM
Updated by:
 
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