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Connection Error - The remote device doesn't support screen sharing

NFun Posts: 1

I am running TeamViewer 13.1 on iOS 11.4 on iPhone 6S.

My remote device is - iPhone 4S, running iOS 9.3.5 and TeamViewer QS. 

When I provide the code from remote device Teamviewer QS, into my iPhone and try to Remote Control, I get this error - "The remote device doesn't support screen sharing. For more information please contact TeamViewer support."

Please Help!




  • AlanW1
    AlanW1 Posts: 157 [Former Staff]

    Hi NFun,

    Thank you for positng and welcome to our community.

    On the remote side, you need iOS 11 for screen sharing. You can refer to this articles for more details.

    Please leave your message if you still have a problem.