How to install Team Viewer on a mac?

AliJane89

Good morning, 

I wish to access my clients mac computer from my windows using TeamViewer.

She is struggling to download TeamViewer for mac as it is only showing options for iphone/ipad - image below.

Also advice on whether she downloads remote control or quick support would be much appreciated.

Thank you in advance for your help. 

Ali

Esther

Hi @AliJane89

Your client can download TeamViewer for Mac from our homepage:

https://www.teamviewer.com/en/download/mac-os/

If you would like to connect to your clients iPhone or iPad, s/he needs to download the TeamViewer QuickSupport app. In this article you can learn how to connect to a iOS device. Please keep in mind that remote control is not possible for iOS devices.

I hope the info helps.

Best, Esther

AliJane89

Hi Esther, 

Thank you that is very helpful. 

Silly question here from me I am sure > do an apple mac count as an ios device? Or will I be able to remotely control from the teamviewer download you suggested?

If yes, does it work in the same way as windows team viewer to connect?

Kind regards, 

Ali

Esther

Hi @AliJane89

No worries! This is not a silly question at all.

Yes - You can remote control an Apple Mac. It is very similar to remote controlling another Windows Computer (Here is a list of the supported macOS).

iOS devices are iPhones and iPads for example. Those devices cannot be remote controlled, but a screen sharing is possible.

All the best, Esther