This article applies to iOS users in all licenses.
Since the release of the TeamViewer QuickSupport app for iOS for iOS 11, it is generally possible to share your iOS screen via TeamViewer.
The screensharing allows supporters to provide the best possible support for iPhone and iPad users as they can see exactly what’s happening on the device screen and can guide users better on solving issues on their device.
Since the launch of TeamViewer 14 and iOS 12 the screensharing solution has become even better as you can start the broadcasting with one tap inside the QuickSupport app.
To be able to use this feature, you must meet the following requirements:
Make sure, every device is set up correctly in order to use the screen sharing functionality for iOS devices. Therefore, you’ll need to do some preparations before you can connect to an iOS device.
The following initial steps must be done to start a screen sharing session for remote support:
Compared to connections to other operating systems like Android, iOS doesn’t allow remotely controlling the device.
Therefore, when connecting to and iOS device, TeamViewer is providing a solution to make support easier for these devices as it provides the ability to see the screen of the iOS device live and be thus able to better guide users on solving issues in their device themselves.
Please follow these steps to use iOS screen sharing for remote support.
1. Follow the instructions on the initial setup
2. Open the TeamViewer QuickSupport app
3. Give your TeamViewer ID to your supporter
4. Confirm the connection request by clicking on Allow or reject the request by clicking Cancel
Note: In the Advanced Options within your TeamViewer QuickSupport app, you will see a TeamViewer ID and a Screen share ID. The Screen share ID is used for Apple´s Broadcast Extension, which gives TeamViewer the capability to share the screen of the iOS device. You do not need to give this ID to anyone for a successful connection and a direct connection to the Screen share ID is not possible.
To stop screen sharing via TeamViewer on the iOS device, there are several approaches:
After screen sharing is stopped, the title bar will no longer be in red.
For more information about iOS Screensharing see: https://www.teamviewer.com/features/ios-screen-sharing/.