This article applies to iOS users in all licenses.
With the latest release of TeamViewer QuickSupport app for iOS for iOS 11, it is now possible to share your iOS screen via TeamViewer. This allows supporters to provide best possible support for iPhone and iPad users as they can see exactly what’s happening on the device screen and can guide users better on solving issues on their device.
To be able to use this feature, you must meet the following requirements:
Make sure, every device is set up correctly in order to use the screen sharing functionality for iOS devices. Therefore, you’ll need to do some preparations before you can connect to an iOS device.
The following initial steps must be done to start a screen sharing session for remote support:
Compared to connections to other operating systems like Android, iOS doesn’t allow remotely controlling the device.
Therefore, when connecting to and iOS device, TeamViewer is providing a solution to make support easier for these devices as it provides the ability to see the screen of the iOS device live and be thus able to better guide users on solving issues in their device themselves.
Please follow these steps to use iOS screen sharing for remote support.
1. Follow the instructions on the initial setup
2. Open the QuickSupport app
3. Give your TeamViewer ID to your supporter
4. Confirm the connection request by clicking on Allow or reject the request by clicking Cancel
5. Open up the Control Center (swipe up bottom of screen)
To stop screen sharing via TeamViewer on the iOS device, there are several approaches:
After screen sharing is stopped, the title bar will no longer be in red.
For more information about iOS Screensharing see: https://www.teamviewer.com/features/ios-screen-sharing/.