Issues still occurring across multiple devices. Have uninstalled and reinstalled teamviewer but the issue still persists. When you have hundreds of devices and trust wavers, this is a major issue
Me too, thanks guys!
Mine are all back up....Hopefully this is fixed.
Cheers
Same issue here.
I've been using TV for a long time, since v8, and I've dealt with their support a few times - they are indeed out-to-lunch. They are clueless, and or indifferent about what their customers actually do (remote tech support), and do not care if we are inconveninced. Deal with it seems to be their attitude. Especially in the beginning when they had no competition.
I will say one thing though, TV was by far the best remote support tool in the world at that time. That's why we paid their rediculous prices. However, thank goodness, we now have other options, and I'm seriously considering them, having already tested a few. Just give me good reason TV.
We are using ver 9 and have just lost approximately 60 computers in the same way.
Hundreds of remote clients were just lost with our Teamviewer 10 perpetual license which is a serious problem for us as, I guess until now, Teamviewer was our only remote management platform.
We're growing as a managed service provider and need alternative solutions, with bugs like this it's pretty much certain that we won't be subscribing to Teamviewer as there's no way we're going to reauthorize all of these systems. The email 'trust' rule they came up with a few years back is a huge pain in the **bleep** and now this...
I'll call for support in a bit but if they say we have to redeploy Teamviewer and 'authorize' via email hundreds of PCs they're out to lunch.
I also have same issue. I recently add three devices (MacBook Air, iPad and iPhone) few days ago. When I see those devices online, "(unknown)" tag dissapears at the end of those devices' alias. When they are offline, the tag will come again at the end of those devices' alias again. Really annoying!!
This never happened before...
I have something like 37 contacts and this always happen on the latest one I have added. Must be a bug.
Ooooo a reponse from TV
----/----
Thank you for your message.Based on global cooperation against malicious cyber activities, TeamViewer’s team and leading security researchers perform regular threat prevention analysis to identify inconsistent or suspicious behaviour within and beyond its network. In this context, in-depth data analysis revealed patterns of connection attempts that deviated from expected usage scenarios of TeamViewer. As this observation was limited to a small subgroup of endpoints, TeamViewer decided to invalidate and automatically reassign unique identifiers (TeamViewer IDs) within this subgroup. In the vast majority of cases, users will not take notice or experience any inconvenience from the precautionary measure.Official statement: https://status.teamviewer.com/Under certain situations we are unable to apply the ID reassignment in a transparent way. The corresponding devices may have experienced an ID change.Therefore, please update your corresponding list entries to reflect the new ID of the device.In some cases, a reboot of the target machine is required, as well as a new login into your account.If you have any further questions about TeamViewer, please feel free to contact us again.Best regards,Kirill BalabaevSupport Engineer
Currently installing this on the remote computers
[Removed by moderator per Community Guidelines - #9 Sales/Solicitation policy]
more out of spite at the way TV treated me....
@AnotherProblem wrote: Just tested and all mine are still UKNOWN and Connection could not be established !Seems some people are lucky !!So why would you re-set ID's, unless you had a data breach. Shame really as it was a good product...but this to me is a critical failure especially give the lack of feed back so am changing software
Just tested and all mine are still UKNOWN and Connection could not be established !
Seems some people are lucky !!
So why would you re-set ID's, unless you had a data breach.
Shame really as it was a good product...but this to me is a critical failure especially give the lack of feed back so am changing software
I'm interested do you have an alternative product or recommendation
How unprofessional of them. Teamviewer have not said a word of apologies or sent any emails highlighting this specific issue. I got a little excited when finally an email came into my inbox this morning from Teamviewer, before opening it i thought to myself at last Teamviewer have sent emails to all affected user with an apology and to explain how this happened and how they were going to fix the problem...Unfortunately it was one of their bleeping newsletters. Honestly the arrogance of this company knows no bounds. Zero communication with its member except for a few pointless tweets ( very Lazy way to inform members, providing you use twitter in the first place ) I will not be reviewing my subscription which is coming up very shortly
Update from Support, finally/unfortunately: We have no choice but to get the new ID from each host, manually create a new contact using the new ID, and then delete the old contact. Our list didn't update like they said it would and they stated they had no way to reinstate the old IDs. They had good intentions but **bleep** did they **bleep** us over.
Same issue here. 400+ hosts, the majority of them at remote locations, all have new IDs. Opened a ticket with support and their response was basically: "Thanks for the message, we had a problem but everything is working normal now. Let us know if you have any further questions." They've ignored my "further questions" so far.
Teamviewer support doesn't seem to want to help us so we'll be loading a different solution going forward. I was SO close to getting my manager to spring for upgraded licensing and then this happens.
Thanks Teamviewer, as if we weren't busy enough already.
That's crazy! I thought it was inconvenient and annoying when the number would "randomly" change on some machines. This is not a free product... Now I will just wait for them to contact me one more time about further purchasing...
They know the old ID's (9 digits), so it would not have been a very hard SQL script to write to update the old ID's with the new-ones, or to add a field allowing both the old an the new ID's for the same device.
At least a mailing should have been done one ore two months ago allowing users to plan the modification.
For 1500 € a year I expect some better support.
support replied back to me saying was mentioned here before. the (unknown) machines changed their ID and have to be re-Added. i sent an mail to the owners of those laptops asking them to open teamviewer and send a screenshot back.
however i also have machines on distant locations affected where no one has access so its a bit of a bummer.
We are still experiencing the very same issue since 48h. The situation is becoming unbearable for us, so we started installing another product on the computers we still have acces to.
If this is not resolved entirely by tomorrow, we will definitely leave TeamViewer.
My three computers are just shown as offline. Reason is: all computers have gotten a new ID.
Too bad that linking a computer to an account does not update the list of my devices, their IDs automatically.
I would assume that the solution is:
Remove the computers from the list, log out from Teamviewer, relog, add computer to list again.
Or: reinstallation of Teamviewer and adding machines afterwards
If teamviewer gmbh is going to it sales events across the country, let them bring extra clothes. it will be rotten egs and tomatoes all over the place.
And when will teamviewer gmbh have the descency to formerly apologize there paying customers?
Called Support - you will not like this
There is nothing they can do and you need the new ID numbers. Support said they did an update and did not realise the impact - no **bleep** Sherlock !!! must be ex TSB Computer chaps !
I have dumb pc's around the country - luckily only 6, but I now have to physically visit them to reset. Will take a few days.
So much for a paid service
That's not quite true. I have examples of (unknown) machines in my list that already have 10 digits.
This is going to be a pain if these connections are lost. I have 100+ machines showing (unknown) in my list now.
