How to extend the timeout period for connecting to a computer?

ittech91
ittech91 Posts: 1
in General questions

Connecting to my slowest and oldest computer is impossible because Teamviewer times out after 3-10 seconds.  "A connection could not be established." Nowhere in settings can I adjust the timeout. I need at least 2 minutes to wake up this computer and have it take notice of Teamviewer's request to connect.

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  • Esther
    Esther Posts: 4,051 Staff member 🤠

    Hi @ittech91

    Thanks for your post. When the time out is caused by commercial use suspected, I recommend to request the unblock for your IDs to continue using the free version without this time limit.

    Please read this article for more information and the link to the unblocking-form: Why do I see 'Commercial use suspected' / 'Commercial use detected'

    All the best, Esther

     

    Former Community Manager

  • guyinoregon
    guyinoregon Posts: 3

    This has nothing to do with the commercial use catcher. Sometimes my (slow) home computer wakes up in time and sometimes it doesn't. I just need to increase the connection time by another 10 seconds or so. Thanks.

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