Can only connect for 5 minutes

croftmedia
croftmedia Posts: 12
in Mobile

I have a license for version 12 but when I use the latest version of my iOS app on either my iPad or iPhone it will only connect to any of my clients computers for 5 minutes in demo mode!!!!

What's going on? This is crazy... I paid for my version 12 license so what's the problem?

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Comments

  • croftmedia
    croftmedia Posts: 12

    Wow - it's obviously too much to expect a reply from Teamviewer!

    They've taken my money and are obviously not bothered now.

    Not great...

  • Scotty
    Scotty Posts: 493 Staff member 🤠

    Hi croftmedia,

    Thanks for your message and I am sorry for the hassle.

    Please note this is a Community forum, not a ticket system and we cannot provide a staff answer to all posts. If you have a license and have an urgent issue, can you please raise a ticket or call our support team so they can assist you?

    Regards,
    Scotty

    Senior Moderator
    Did my reply answer your question? Why not accept it as a solution to help others?
  • croftmedia
    croftmedia Posts: 12

    I raised a ticket and it seems that the latest iOS update was not beta tested very well so anyone with an older license than v13 can't connect for longer than 5 minutes....

    Great job guys.

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