Can only connect for 5 minutes

I have a license for version 12 but when I use the latest version of my iOS app on either my iPad or iPhone it will only connect to any of my clients computers for 5 minutes in demo mode!!!!

What's going on? This is crazy... I paid for my version 12 license so what's the problem?

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Comments

croftmedia

I raised a ticket and it seems that the latest iOS update was not beta tested very well so anyone with an older license than v13 can't connect for longer than 5 minutes....

Great job guys.

Scotty

Hi croftmedia,

Thanks for your message and I am sorry for the hassle.

Please note this is a Community forum, not a ticket system and we cannot provide a staff answer to all posts. If you have a license and have an urgent issue, can you please raise a ticket or call our support team so they can assist you?

Regards,
Scotty

croftmedia

Wow - it's obviously too much to expect a reply from Teamviewer!

They've taken my money and are obviously not bothered now.

Not great...