Ticket ID counter format

M_Sch
M_Sch Posts: 20
in servicecamp support

Is it planned to add a prefix to the ticket counter where you could enter a letter combination, possibly as a separate unchageing prefix field? This would allow for individualisation and differentiation from other ticketing services. 

moretime oHG
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Comments

  • Yervand_PM
    Yervand_PM Posts: 102 Staff member 🤠

    Hi

    Till now there was not such plans to add prefix for Ticket ID field, however we are tracking such type of feedbacks and will consider it in future developments of product.

    Yervand
    Product Owner
  • thomasmayer
    thomasmayer Posts: 4

    Hi,

    is it possible to add the actual year automaticaly in ticket counter number ?

    E.g. 2021001, 2021002,...

    And first ticket next year gets automaticaly 2022001

    Thomas

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