Remote Control on Samsung Note 9
Best Answer
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Hi everyone,
Thank you for your patience.
We have a special test version of the QuickSupport and Host app for Samsung devices which does not link to Knox anymore, which we hope should resolve issues related to Knox.
QuickSupport download: https://teamviewer.box.com/s/hdpfufxxdk2fi88gwa3wtzr4cvil0zmc
Host downlaod: https://teamviewer.box.com/s/eg85l2lng2ny7ilebcafbqobyz9gk0kdThese versions should automatically prompt you to download the Samsung addon:
https://play.google.com/store/apps/details?id=com.teamviewer.quicksupport.addon.samsungCan users please try this with the Samsung Note 9's and report the result here?
William
11
Answers
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Same problem here. "Connects successfully" then gets stuck on the blue remote control screen "Connecting to..."
Seems they need to update it for the Note 9...1 -
Yep, same problem on my note 9 as well. Hoping for a fix soon
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Same problem with my note 9. I called Samsung support and got no help at all!
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Same here. Samsung Note 9 with latest Android / patches 18.09.180
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Knock! Kncok! Is anyone there? Are you are aware of the problem? Is it being fixed? When it is planned to submit the fixed version? Can some authority give an information to satisfy our curiosity?1
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Hi everyone,
Thank you for your patience.
We have a special test version of the QuickSupport and Host app for Samsung devices which does not link to Knox anymore, which we hope should resolve issues related to Knox.
QuickSupport download: https://teamviewer.box.com/s/hdpfufxxdk2fi88gwa3wtzr4cvil0zmc
Host downlaod: https://teamviewer.box.com/s/eg85l2lng2ny7ilebcafbqobyz9gk0kdThese versions should automatically prompt you to download the Samsung addon:
https://play.google.com/store/apps/details?id=com.teamviewer.quicksupport.addon.samsungCan users please try this with the Samsung Note 9's and report the result here?
William
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Great! Works for me. Samsung Note 9 on latest updates. (European version).
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I tried this and it did not work for me, tried uninstalling it completely and restarting the phone and it did not work. .
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Installed three of them one by one. Works perfectly! Thanks for your support.1
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Thanks a lot!
I have installed both the QuickSupport app as well as the samsung add-on.
So far it seems to work smoothly....
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Finally got it working.
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Working here! Thank you!0
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This problem is also on Samsung XCover 3 running latest Android 8.1 update.
Installed the TeamviewerQS.apk file linked to, and installed addon. It then works as expected.0 -
This fixed mine too. Thank you!0
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Hi mogz,
Can you tell me how to remote the note 9 after screen off? I was connected but cant wake the note 9 with a screen off.0 -
Anyone can tell how to remote control on note 9 since screen off0
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This worked. Thanks so much!
TeamViewer on 5 Windows PCs, 4 Linux PCs, & 2 Android smartphones
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Hi Southern,
When you connected the device, does it show the navigation bar on your computer?
I have the issue with the navigation bar problem, it doesn't show on it, and I can control the device with screen off.0 -
files are no longer availabel :-(
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Still Doesnt works on Samsung Note 9
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@William_L can you please reupload these versions? I have note 9 with the latest updates, but I cannot get teamviewer host to login at all and have a log showing as much.
I hope you can give us fresh links so we can download these apks again. Thanks
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Hi William - where are the links for these files. Thanks Ian
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