Customers screen is black

apfab

I have a customer that his screen looks fine, but when I am trying to remote in it just shows a black screeen. What is the cause of this and what can i do about it? Have yall encountered this issue befor? I can be reached at [email removed by moderator]

merri11

hey, had the same issue when doing my project so i followed advice from this guide..hope it helps..best