Delete TeamViewer account

Hello everyone,

I'm wondering how can I delete three TeamViewer accounts I created when testing it for a customer. I already checked the FAQ but the required option that should be available in my profile is missing.

What should I try now?

Thanks in advance.

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Donna_EIT

this option is not available anymore, I guess it's old. Now there is no way to delete an account

Olexander

Hi @Esther

Can't log in to my account, forgot to transfer the password generator (2fa) for TeamViewer to my new phone.
I have registered another account with **Please Do Not Post Email Addresses** and would like to delete the old one.
email: **Please Do Not Post Email Addresses**

Please help solve the problem (account deletion) and let me know about the results.

Thanks!

ducminhgd

Hi @Esther,

I use 2FA to login to another TeamViewer account, but my phone has been reset all settings, so that I cannot login again.

Can you please help me to delete that account? And how can I share you my personal information to prove that the email registered for that account is mine?

Thank you!

Landcruiser

I think it's not. I created a personal account and activated a free trial with a fictional company name so I could test enterprise functionality. Now the trial has expired and it's a free perdonal account again, I think.

Esther

@Landcruiser are you part of a TeamViewer company profile?

Landcruiser

In my profile there is no "delete account" button, only save and cancel ones.

Esther

Hi @JohnnyDoes

Do you see the Button with your name and profile picture on the upper right corner?

TeamViewer Management Console.png

If so: Can you click on it? There should the "Edit profile" option appear.

If you do not see it, can you please re-open your browser?

Thank you, Esther

Chiron

Make sure you are logged on using an admin account that has permission to modify users.
Select User management on the left pane.
Find the user and hover to the right of the last collumn - a drop down button will appear.
Click Remove User.

Remove User

JohnnyDoes

There IS NO edit profile button.

**bleep**!!!

Esther

Hi @Landcruiser

You need to log into the three accounts one by one (in the Management Console) and so you can delete the accounts via Edit profile:

Delete account.png

I hope, this information helps you.

EDIT: Please see also this Knowledge Base article

Best,

Esther