Why am I getting ads in paid teamviewer?
What is this? Why is there a ad on my 5-channel corporate Teamviewer account? This isabsolutely ridiculous. Spam the free users with ads, that's expected. Don't **bleep** off your paying customers.
Best Answer
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Hi @Steve1010101010,
Thank you for your post. And we are sorry about the inconvenience caused.
This setting has moved to the Account tab of the options page.
Kindly ask you to check this setting on the account tab, please?
Hope you find this helpful🍀
If there is anything that I can assist with, please don't hesitate to ask in the Community😊
Hope to hear from you in the Community.
Best regard,
Akiho
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Answers
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I was just trying to find a place to complain about this. I think I'm going to cancel.
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Make sure you email salesteam@teamviewer.com and let them know how angry you are.
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Hi all,
Thank you for your messages.
First of all: We are sorry that you received ads although you are licensed customers. Of course - customers with a license and their customers are excluded from seeing these types of ads on our tool.
I investigated why the ad was shown to you and my findings are that there was a mistake in the system settings which caused you to see the ad. The team is currently looking into this to make sure that you do not see the ad anymore.
In general for non licensed users or all who got this ad by mistake: If you are not interested in the offering and don’t want the ad to be shown to you anymore, please click “Don’t show this message again” in the lower left corner of the ad and we will not show you the ad on the same device anymore.
Thank for for you understanding and once again sorry for the trouble,
Esther
Former Community Manager
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There was nothing to click but the ad and it brought you to the website. There was no X to shut it off and nothing where I could click to indicate I didn't want to see it again.
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I get annoying popups for beta versions too. I don't know how to stop those even though I have the "do not install beta versions" option set properly.
It's generally becoming an annoying ad-based product and I'm going to be looking at alternatives.
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I agree with the other users; it is unacceptable that TeamViewer is now pushing ads. Stop this foolishness now. Are you also selling our contact information? Really makes me wonder...
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Got an ad today on an enterprise license. For outsourced IT services nonetheless.
It's clear this issue isn't fixed yet.
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I have the same problem, how to diable this? It's anoying and teamviewer was not cheap btw.!
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THIS IS NOT FIXED. You're looking VERY arrogant and it's just to acceptable for PAID software.
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I am seeing ads and I have a 2 year service account. I want them to stop.
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We're a long term premium customer and have been seeing pop up ads in TeamViewer like it's going out of style. Since when did paid software start treating me like I'm a web user in 2001?
Is there a setting to disable this domain wide?
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Seriously uncool!
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I complained officially to support, they told me it would take fifteen days to be off their ads. This is awful. It drives me mad each time I close a session and get a new ad.
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I have Teamviewer for business yet I get many ads. It's unacceptable. Teamvewer, get your act together and stop spamming paid subscribers.
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I just got an Ad after signing off from a customer in 2020. My copy of TeamViewer is paid for. This issue is marked as "solved". The implication is TeamViewer does not have a problem with spamming their paid customers and thus "problem solved".
The listed solution to mark the Ad does not even seem like a work-around. It rather seems like you are instructing us to play along with your spamming and acknowledge your Ads or you will keep showing us the same Ad.
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This is still happening and I'm **bleep**. Previously I was advised that the ads that were obstructing my workflow, were only for additional TeamViewer products and services. That was or became true after they fixed a previous blunder which caused third-party ads to be displayed for some users, but ANY ad, of ANY sort is an unwanted interruption to professional work.
The operating system prompt that the TeamView app needs my attention is an interruption to my workflow and current train of thought. Taking a moment to assess the relevency of the ad destroys FOCUS and FLOW and costs my and my employer productivity and is therefore a COST to the business.
Now for just a moment, consider the accumulative impact this has across all users of TeamViewer. One silly little decision by the vendor invoking many THOUSANDS of instances of unwanted and unecessary engagement from users. If a user wants or needs a problem to be served by a product or service, they will seek it out. Don't presume and make everyone go out of their way to say, 'No thanks,' jsut for those FEW who might say, 'Yes,' and could otherwise seek a solution if they needed it badly enough to do so!
Turn off ALL ads for paying customers!
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May 2020 and I am still getting ads every time I close a connection, on my paid account. I have pressed and keep pressing the "Do not show this again" link, but it seems that Teamviewer Gmbh ignores my wishes, much like other spam companies do with our unsubscribe requests from their mailing lists.
This practice of forcing ads down the throats of paying customers is apalling, and frankly if I had the time and energy I would seriously check if there is any european consumer law protecting us from such behavior. As it is though, I will most likely spend 1/10th of said energy to simply change to another remote control software, since teamviewer is not the only player in the field anymore...
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I continue to get these paid ads. As a PAYING customer I am incensed. Teamviewer, why sre you SILENT on this?
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How is your investigation going? Because I am still getting annoying pop-up ads in the paid version of Teamviewer.
Your workaround doesn't work because I have selected the option to not recieve ads numerous times.
This is really not cool for an expensive paid product
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Hi all,
I am sorry to hear you are having issues!
If the button does not work for you, please submit a ticket to our support team.
They will investigate your individual case.
Thanks, Esther
Former Community Manager
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@Esther The button to which you refer doesn't disable all future ads. It is intended to prevent only that particular ad from reappearing.
The main issue is that paying customers are receiving ads, regardless of who or what they are for.
Any ad is an interruption and negatively impacts workflow and breaks focus. When I'm on the phone with a client setting up a remote assist, encountering an unexpected pop-up creates unecessary delay and breaks my focus. - For me, this creates stress as I try to get my mind back on-task.
I will not be a happy customer until all ads are removed for paying customers and expect you to acknowledge publicly here, whether or not TeamViewer intend to undo this implementation or not.
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Hi @AK111 and @JellyAhHa
Thanks a lot for your feedback.
I will, of course, pass your feedback internally and I would like to encourage you once again to submit a ticket to the support to clarify your questions!
Thanks and best,
Esther
Former Community Manager
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With all due respect, if you give generic responses like that you shouldn't be surprised about people complaining over and over.
Well of course you like support tickets! Please open a support ticket so it's not public how many people are affected by this issue! Open a support ticket, because it's YOU who has a problem, not our software and probably entire business model! Do they prefer those support tickets so they can pretend those are individual problems and not inherent flaws with the software?
1.NO, I want the documentation to be on here, online for everybody. This isn't about security or anything that has to be discussed behind closed doors. I googled my problem and found dozens of other people with the same issue! I want everybody to see how long this has been going on, how little TV has done to help and how weak their replies are.
2.When a user logs in, the server will pull up his paid account and the software will obviously detect that he's a paid user. If from that point on it continues to display disruptive Pop-Ups and promo nonsense, there is something wrong and the software wasn't made right in the first place.
3. You don't need 37 identical support tickets. Poor TeamViewer corp! With this lack of support tickets how will they even be informed about problems?
....written in the huge TeamViewer forum with dozens of complaints that is a giant support ticket in itself. Pathetic. I mean no offense to any TV employee, I felt like i had to say this.
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The worst part of this is when you have a Pi-Hole that blocks the ad servers so you just get a gigantic white box covering your Teamviewer computer list.
Then you can't close the thing because it's just a blank white box and clicking all over it does nothing.
So then you have to close teamviewer completely and open it back up in order to continue working.
It's just unacceptable and a massive hindrance to business use.
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@Esther thank you but you are missing the point. A "ticket" is for technical support issues. This is a BUSINESS issue. Please refer this thread to someone from marketing or other department responsible for this decision and ask them to post here explaining WHY Teamviewer is serving ADS to PAYING customers.
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I opened a case (again) and said I'm sick of the ads, linked this thread, and they are going to fix my email address to no longer get ads. I log in with that email addy on maybe 20 devices, so they can do it via the email address instead of each device.
I am not convinced it's going to work (since it didn't work 2 years ago when Esther said they were working on it) but I'll keep this thread updated.
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It seems they are making an exception for you but their policy remains to Spam paying customers with ads. Is that your understanding?
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That is correct, but if you create a case like I did they can fix it for you as well. This is a forum, not an actual support ticket.
They must have some mechanism internally to push ads to people or not. If everyone reading this thread creates a ticket and complains while linking support to this thread they might get it fixed too.
I'm not sure it'll actually fix it, but it's literally what Esther has been saying to do.
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Yes but the bigger issue is why as a company do they choose to push ads to paying customers? That is the issue i am trying to get them to address as a matter of company policy, rather than fixing this for a few customers who are prepared to complain.
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