Upgrade TeamViewer to 14

Hi,

My organization is a silver partner on TeamViewer. I need a help about of upgrade process to 14. One of our client purchese TeamViewer 13 for one year. But now seeing there is an updated version is available. Is that free upgradable? If Yes, Please help us how to upgrade to the new version (14). Share any document or process that we can share it to our client.

Thanks

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TeamViewer 14

Accepted answers

JeanK

Hello ShamimRezy,

Thank you for your message.

As long as your license contract is still running, you can download for free the version 14 of TeamViewer.

In your TeamViewer application, just to go Help → Check for new updates. You will be able to download it from there.

I hope this could help. If not, do not hesitate to contact us again.

Cheers

All comments

JeanK

Hello ShamimRezy,

Thank you for your message.

As long as your license contract is still running, you can download for free the version 14 of TeamViewer.

In your TeamViewer application, just to go Help → Check for new updates. You will be able to download it from there.

I hope this could help. If not, do not hesitate to contact us again.

Cheers

Hobbyaxel

@ JeanKinzler
I can't confirm that. We currently have version 13 and cannot upgrade the version through the built-in update process. On the contrary, all version 13 components have to be uninstalled before version 14 can be installed.

Regards

JeanK

Hello @samsupport,

Thank you for your message.

You will find all the information you need in our Knowledge Base article here: Why do I see TeamViewer trial - 'Your trial period has expired?

I hope this could help.

Cheers

Jean

StAndrews

I don't seem to have a help key, where exactly is it.

JeanK

@StAndrews,

It is just here:

Help button.png

I hope this could help.

Cheers

Jean

samsupport

I am Jayaprakash, currently we are using Team Viewer license version 13.2.36215. After upgrading it to version 14.3.4730, we are getting the below error" The trial license of your connection partner has expired".