Why does my license show as "free" while i already had one

shummry
shummry Posts: 4
edited May 2023 in General questions

Hi

I was using business license before. But now I was shocked that my license shows as free in the new version of team viewer  

Any solutions

 

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Comments

  • StephenShaw
    StephenShaw Posts: 3

    I have the same question.

  • shummry
    shummry Posts: 4

    i think no one is about to hear us

  • Stejsky
    Stejsky Posts: 3

    Hi i have the same problem. After last upgrade i see in TeamViewer my license as "free" but i had Bussines. On web site in my account is still a business license, but in the program is free.

    Please solution?

  • StephenShaw
    StephenShaw Posts: 3

    I called the billing department and they activated my license again. After that I upgraded to the new version. Works great now.

  • shummry
    shummry Posts: 4

    Did you had to subscribe ?

  • StephenShaw
    StephenShaw Posts: 3

    I was already subscribed. I have a business license. But as the subject states: my license was showing as free even though I have a license.

  • IHI
    IHI Posts: 1
    I have the same question. :-(
  • Stejsky
    Stejsky Posts: 3
    I tried reinstal the new version, but still the same problem. Where is some support??
  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi guys, 

    Thanks for your post and your replies. 

    If you have a paid license and are not licensed anymore, please make sure that you are signed in into a licensed TeamViewer account. 
    I'll send you the required steps in the following Knowledge Base article: 
    How to activate the license

    The relevant step for you is point 6. :) 

    If this doesn't help, your license may not fit the current version 14. 

    Please contact us again for any further questions. 

    Best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • Stejsky
    Stejsky Posts: 3

    Hi Natasha,

    your steps do not work, to log in I use valid account with valid business licence and eventhough in the porgramm Teamviewer it shows free licence. If I connect to Management console on the web I can se I have valid and active business licence. I have tried to reinstal many times without any success. If you want a proof of purchase I can provide an invoice or you can check that my licence is active through your system.

    I do not want to struggle any longer and have tried everything, the licence, which I have had for a year and was not cheap, so I think it should work without me having to do any additonal steps after your last upgrade.

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