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Cannot add new user

Hi everyone,

Trying to add a user who was previously deleted. It now states that the account is already in use and should use a different e-mail.

How do I get around this?



  • Yuri_T
    Yuri_T Posts: 1,990 Moderator

    Hi @Joe13,

    Thank you for posting.

    Removing the user from your company profile means that the user will be deleted from the user management, but can continue to use their TeamViewer account. 

    Therefore, if you would like to add the user again in your company profile, simply go to Management console and click user management. Then click Add Existing Account .

    This will provide you with a URL: - simply give this to the user and have them log in with their free account credentials.

    2017-01-27 16_20_10-TeamViewer Management Console join company.png

    Once they sign in, they have to provide a Company Administrator email address. Once done, the administrators' email that was entered will receive a request by email and as a notification in the Management Console under User Management.

    hope this information will be helpful for you.

    Best regards,


    Community Moderator/ コミュニティモデレーター
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