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TV Host 13 - Users are Online but show as Offline (Registry)

Hello Community. 

Anyone have experienced that their users show as offline even though it is possible to ping their PC. I have taken information from their registry location 

HKLM:\SOFTWARE\WOW6432Node\TeamViewer

  • Always_Online are set to true on all of them
  • All are using version 13.2.14327 HC 
  • All 3 of them have a unique CertificateKey
  • All 3 of them have a unique SRPPasswordMachineIdentifier
  • Remote_Settings_TVClientSetting_Policy are all different

Any of these factors that could have any influence on why some show as are offline when they are online.

Could Windows have something to do with it? All users arent on the same build version

Regards, Mark 

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