Servicecamp New Ticket notification to be sent to all agents

I am the main user for the service camp and I have 2 other agents.

However, only I get the notifications of new tickets.

I have gone into Administration and set each agent to receive all notifications but they are still not receiving them.

Can someone help as I am getting swamped with calls?

Thanks

Aaron

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We have forwarded your issue to our back-end team. As soon as I get reply from them I will update you.

Mine was fixed by:

In staff agents > edit user and make sure that in "Access to mailbox" has a mailbox selected or that they are Administrator one or the other.

Hope this helps.

Regards

Aaron

We have forwarded your issue to our back-end team. As soon as I get reply from them I will update you.

Mine was fixed by:

In staff agents > edit user and make sure that in "Access to mailbox" has a mailbox selected or that they are Administrator one or the other.

Hope this helps.

Regards

Aaron

There is no such option and all three users there are Admins...

In inboxes. Do you have anything in Default assignee?

I had me in there and as soon as I changed it to Unassigned. This should work.

I'm having exactly the same issue...

^^^^^"In inboxes." This worked for me. Teamviewer support, this should be the default setting.