Outlook Meeting addin not working in TV14

After upgrading from TV13 to TV14, when creating a new meeting, TV does not create an Outlook meeting invitation. It only offers an option to "Open as email" which does not automatically create the meeting invitation like it did in previous versions. I have already diabled and the re-enabled the Outlook addin and it still doesn't work. Was this feature removed?

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TeamViewer 14

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crottsjl

Whats the stauts of this issue? It appears that 14 has broken more than it has fixed for me.

Yuri_T

Hi @SDeleon1 ,

Thank you for your post.

We are aware of an issue that TeamViewer does not create an Outlook meeting invitation and our developers has worked on this issue.

We will keep you updated when we get more information about it.
I apologize for any inconvenience caused.

Best regards,
Yuri

SDeleon1

I'm just wondering if there's a fix for this issue? I came across the same problem. disabled and renabled the ad-ins in Outlook, deactivated and reactivated the outlook ad-in in Teamviewer, completely uninstalled and reinstalled teamviewer application all showing the same result of still not working.

DariuszG

I have similar issue, the addin button does not work for me. Below is the log:

2019-03-28 08:47:58.710 [R] Outlook version:       16
2019-03-28 08:47:58.711 [R] Outlook language:      en
2019-03-28 08:47:58.711 [R] Microsoft.NET version: 4.0.30319.42000
2019-03-28 08:47:58.711 [R] AddIn version:         14.2.2558
2019-03-28 08:47:58.726 [R] Add-in startup completed.
2019-03-28 08:47:58.730 [R] Outlook is currently not connected (olCachedDisconnected). Initialization will be delayed.
2019-03-28 08:48:27.777 [R] Button action: create new TeamViewer meeting.
2019-03-28 08:48:27.810 [R] Event sink: No meeting ID found. Creating new one...
2019-03-28 08:48:27.810 [R] Creating remote meeting...
2019-03-28 08:49:29.903 [E] Could not access TeamViewer API. No API installed? (HRESULT: 8000FFFF)
   at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandleInternal& ctor, Boolean& bNeedSecurityCheck)
   at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache, StackCrawlMark& stackMark)
   at System.RuntimeType.CreateInstanceDefaultCtor(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache, StackCrawlMark& stackMark)
   at System.Activator.CreateInstance(Type type, Boolean nonPublic)
   at System.Activator.CreateInstance(Type type)
   at #=qYsH3yjifIIaj2hQfo4luW_9kUCzy6eMNxf96Xt6feXB46btxY9rNd0tHh0OiV2A9.#=qKbUrtjz$EE2T$J4e49qgLA==()
Retrieving the COM class factory for component with CLSID {877D726A-5456-4171-9CDB-0DAB3AFFE07F} failed due to the following error: 8000ffff Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED)).
2019-03-28 08:49:29.924 [R] Outlook is now connected. Reinitialize.
2019-03-28 08:49:31.269 [R] AllPublicFolders:      not found
2019-03-28 08:49:39.054 [R] Exchange mode:         olCachedConnectedFull
2019-03-28 08:49:39.054 [R] Exchange version:      15.20.1750.10
2019-03-28 08:49:39.054 [R] Calendars:             3
2019-03-28 08:49:39.054 [R] Store is cached:       True
2019-03-28 08:49:39.054 [R] Store is open:         True
2019-03-28 08:49:39.055 [R] Event: New explorer.
2019-03-28 08:49:47.375 [E] Create new meeting: Unlocking the TeamViewer API failed!
   at #=qYsH3yjifIIaj2hQfo4luW_9kUCzy6eMNxf96Xt6feXB46btxY9rNd0tHh0OiV2A9.#=qKbUrtjz$EE2T$J4e49qgLA==()
   at #=q_iNODy5Xb4vyEJTXtHZiqBcWS09XgJ0b9_z455tYJyCRiBBuHK_f4YvQlXuf$vEA.#=qgTWRVK7DjiB4OgSSVW0U7w==()
   at #=qoTiMvLG8FLRDop8FEeiUsAOvNgwYsfelTC7nL2olVrLeQyZy392sV8zL94D9gdZl.#=qyqz3McDN8UpoQ8aoAVReuqC8Vns6URgfRAsY1T$3SCE=()
   at #=qJ55m5IgbSH83XsQ3Ssxr9rPh4tAQ5NsmGEpxFvefQiR5lHdHXC$CDD2kCXyyuWnK..ctor(AppointmentItem #=qW$e6DE0v7rpOkZmw0wBQVQ==, #=qoTiMvLG8FLRDop8FEeiUsAOvNgwYsfelTC7nL2olVrLeQyZy392sV8zL94D9gdZl #=qNifMJK4dSLqG$6p3q3UeuQ==)
   at #=qJ55m5IgbSH83XsQ3Ssxr9rPh4tAQ5NsmGEpxFvefQiR5lHdHXC$CDD2kCXyyuWnK.#=qHMx6l4kZBjY42sEsio_YUOGJQWT9kn3DX0x$Pen8EJo=(AppointmentItem #=q6aunMnb7j5JquITY7JBPHA==, #=qoTiMvLG8FLRDop8FEeiUsAOvNgwYsfelTC7nL2olVrLeQyZy392sV8zL94D9gdZl #=qvY_uNL$rKIj8xAGegAHBWw==)
   at TeamViewerMeetingAddIn.AddIn.#=qZ1QMER__7$dAgqkTndhZLKpFlD8xY7yldZyJqKC147I=()
Exception of type '#=qOk8U1x43vnJzdtUs$XCJAFsBSBwUj3yaXPeS0t6CfDbeaGzQarVh0jM$IC_3AVz9QnP9ZB$WCAAt4go6SSuYYw==' was thrown.

bbeuerlein

Same issue reported in this ticket:

https://community.teamviewer.com/t5/TeamViewer-14/Meeting-Add-In-Runtime-Error/m-p/51654#M449

No resolution as of yet.

jtaylor_ion

I have the same problem. I found this error in FILE > OPTIONS > ADD-INS > MANAGE COM ADD-INS area.

Outlook add-in error