TV on remote computer stops working

vencappro
vencappro Posts: 1
edited May 2023 in General questions

All of a sudden two days ago, TV 14 just quit working on the remote computer.  That computer runs my radio station programming automation, and is not monitored all the time.  

Tech support had me shut down and start up several times via the services tab, because I didn't want to restart the computer. That lasted about 12 hours! 

So, today I went back and restarted the computer (which by the way created several other problems, so thanks for that!!!). I got TV to work again, but here we are about 8 hours later, and when I try to connect to the remote computer, I'm getting the same error message that TV is not running on the remote computer.

I need this fixed immediately! This computer - which runs 24/7 - is 15 miles from my house, I can't keep running up there every 8-12 hours when TV decides to shut down.......

 

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  • JeanK
    JeanK Posts: 7,034 Community Manager 🌍

    Hello @vencappro

    Thank you for your message.

    I recommend you to update TeamViewer to the latest version.

    You will find all the information you need in our Knowledge Base article here: How do I update TeamViewer?

    I hope this could help. If not, do not hesitate to ask your questions here.

    Cheers,

    Jean

    Community Manager

Trustpilot

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