Ipad - Pc Some blank area

Hi,

I try to connect my computer via ipad. But there is a problem as you see at picture. (The bottom of the screen is black) Normally, (tw version 11) it didnt happen.

My suggestion is: Please make it full screen while using on ipad.

Thank you!

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Accepted answers

Scotty

Hi All,

As stated above, this "black bar" occurs because the remote side is not the same ratio as the screen you are viewing it on.

This is not an error, bug, or fault with the software and if the remote display is the same ratio as the local display, it will fit the whole screen.

TeamViewer is remote control software. The software provides a direct display of what is appearing on the remote side which is what is happening in this case.

Of course, this does not only affect iPads. Anything with a different screen ratio to the remote side will have some free space as a rectangular screen does not fit inside a squarer screen and vice-versa.

This is the same as watching a widescreen movie on a square monitor. You will have some unused space.

We do have the ability to change the resolution at the remote side in the app and software however we will not force the remote system to switch to a resolution not natively available.

Common 4:3 resolutions are below. 640×480, 800×600, 960×720, 1024×768, 1280×960, 1400×1050, 1440×1080 , 1600×1200, 1856×1392, 1920×1440, and 2048×1536.

I will put in a feature request for us to force a non-native resolution and 4:3 aspect ratio on the remote side, but we cannot say if or when this will be implemented.
You can find this in our Ideas board here and can users please "Kudo" this if you would like this feature.

-Scotty

mtalha13

Hello,

Connect your computer, then change the resolution from settings. (try every resolution which is best.)

All comments

Jonathan

Hi uzupan,

Thank you for your post and welcome to the Community!

I have reported this issue to our technical support team to look into the cause of the problem you described.

I will update this post once a solution has been determined.

All the best,

Jonathan

Jbones915

Hi:
I just installed teamviewer on a nice fast windows 7 machine as well as my new iPad pro 12.9" with pencil. The issues are that about a 1/3 of the screen is a black space. The second issue is that I cannot move the mouse around with my finger or pencil like I can on my android phone. Also, the pencil doesn't seem to work at all. Please help me.

uzupan

Team viewer is still not autosizing the laptop screen to fill the iPad screen with the font do a final version of 12 for iPad

uzupan

I just downloaded the latest team viewer app for iPad today and there is still blank spaces on my iPad as shown in the screenshot from the above poster.

Jonathan

Hi mtalha13,

Thank you for your post and providing feedback on V12 Beta!

We have released a updated V12 Beta version 12.0.70155 which has fixed some issues in the initial Beta release.

Please check to ensure that your software is on the latest version of V12 Beta and this should correct the issue you were experiencing when connecting from your Ipad.

Hope this helps!

All the best,

Jonathan