How to make an existing "help desk" email address open tickets in Servicecamp


My company utilizes a hosted Exchange solution through a third party provider. So, I don't have a whole lot of control in the way of Exchange administration.

I am attempting to navigate the Servicecamp settings to customize it for fitting my organizational needs and the only sticking point seems to be allowing for an existing email address (one that my end users are already very familiar with and that exists in our GAL and in our company literature as the point of contact for IT support) to open tickets in our service camp.

Does anyone have any information they might share on pointing me in the correct direction?

Summarized - I want to utilize an existing email address from a hosted Exchange environment for opening tickets in Servicecamp but cannot seem to figure out how to do so.

Thank you for your time.