Remote update 2019

Cannot update remote system because of "old version" message. Nobody can operate manually on remote computer (no display can be connected). I need initiate update process remotely. Older manuals says it is possible, but this last update is killing my system - in manual there are only information about manual update on remote.

Is it possible somehow update remotely? Remote system is visible...

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TeamViewer 14

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P_Versluis

Same problem here, cannot acces 200+ linux devices remotely.

Anyone from teamviewer got a solution for us?

Szoulias

Can someone from Teamviewer give a responsible answer ? I have 1100 devices total and at 480 of them i don't have access😡

Badcalli3

Customer: Teamviewer, I can't connect to my PC because you're requiring an update. I can't access it locally. Is there a way to do an update remotely?

Teamviewer: If you can connect remotely to your device you should be able to update it.

Customer: I can't access it locally. Is there a way to do an update remotely?

Teamviewer: It seems that you have to update both of your devices.

Customer: I can't access it locally. Is there a way to do an update remotely?

Teamviewer:

Candide

The whole and sole purpose of teamviewer is to help people that are unable to update any software.

Having to update teamviewer locally renders it essentially useless. It's just like having to send an email to IT to complain your email isn't working. Clearly, teamviewer staff is too stupid to understand the impact of their rediculous implementation. .

ndutton

Yeah this was a pretty dumb move. I have a NUC in the UK (am in US), it has no monitor or keyboard. I am the only admin and I wont be there till February (4 months time). Totally buggered up my productivity. Its over there burning power, I can see it is alive in the TV dashboard, but I cant get to it..... sigh...

Unessential

Man, yesterday I turned on teamviewer on a computer I knew i wouldn't have physical access to for a week.

No message to upgrade or notice that their policy has changed.

Now I can't access the content of my computer... the least they could do is allow a connection for the sole purpose of updating...

It wouldn't be such a problem if they had the foresight implement this in a way where people would be informed and/or not lose access to anything...

Will definitely be looking for an alternative since I obviously can't trust Teamviewer to implement things in a way that doesn't majorly disrupt my activities.

DmytrQ

@SMSlutex I didn't managed to connect via web. I've started upgrade on remote via web. And when I reached the remote in live, i saw, TW app was upgraded. But there where c++ runtime error, so i didn't reach remote after upgrade.
On my second case I cannot even start upgrade via web, because i don't remember password it is closed under dots in TW app.

SMSlutex

@DmytrQ how did you connected via web?

Ive tried chrome app and web connection (with flash) and TW app - and nothing let me connect.

All with the same error old vesion problem

DmytrQ

As I mentioned earlier, I do managed to upgrade the remote with the help of web - service. But the connection to remote was totally lost after this.
Yesterday I have set a monitor to rhis remote, so I can check what happened.
Teamviewer was really upgraded to v.14. But it cannot run because of some C++ libraries error. Previous versions worked well. It is winXP system.

So You can try.

I have one more remote with Win 7 with same situation. I will try to upgrade it from web. If succeed, I will report here.

Pamparam

Same problem here. I cannot update remote - it shows, I can connect but update message pops out and no way I can update.

pcmaximiliano

It really is a big problem !!

for LINUX servers that handle client TV in versions 8,9,10

Could you keep connecting? it is not possible to update these libraries in LINUX

MacTen

I have exactly the same problem,

The machines I try to connect with are all running teamviewer v12.0.76279 . Last Day I was able to connect was 8th of April, but not it is not possible anymore. Devices are online and listed in my devices list, but connection is not possible due to remote temviewer version is out of date. I tried to establish connection with different teamviewer versions( v12 , v13, v14 ) but none of them was capable of connecting to my devices anymore. I'm using a free license and my location is EU. Please teamviewer support give us any option to regain connection to older software versions!

DmytrQ

Your message doesn`t help. Sure it is good to update both devices, but the question is how to update remote computer, if it has no monitor, and can be accessed only with Teamviewer. And Teamviewer recently blocked the access because of old version.
The remote is visible, probably it is possible to install 3 services, but doesn't allow to control and upgrade.

I figure out myself one possible solution: from the web login of Teamviewer I found an option to connect from web. Have fixed some problems with flesh, and voila - i see my remote.

I checked, there was 11 version there.

I found there and option to upgrade version from 11 to 14... And this was my mistake, because after I initiated upgrade, I have lost my remote. It is not even visible any more

Probably I had to downgrade version on my local, or upgrade 11-12-13-14, not 11-14, or not to touch anything and to do my task through web, while it was working.

Now I can say good buy for my remote. Thank you, Teamviewer and Teamviewer support.
TV- very good service, thanks. But these upgrade issues - I am not happy )

AlenaC

Hi @DmytrQ ,

thank you for the post and the screenshots too.

It seems that you have to update both of your devices.

We are recommending our users to update to the newest version (currently TV14), so that you can use our best and safest features.

Here (Updating to the latest and greatest version of TeamViewer. ) you will find all the information regarding the update.

Please let me know if you need more information.

Have a nice Friday,

Alen

DmytrQ

Remote computer is visible in the my computers list:

Снимок.JPG

I can open, for example, chat window with it.

But when I try to connect, I see

Снимок.JPG

I could connected some monthes before. But now I don't see the way, how I can connect.
Will it help, if i'll try older version on my computer? Or bloking is because servers blocks older version on remote, so older on my will not help?
Is it possible to fix this issue somehow?
- Well, I also checked version on my computer, it is 12 version. I didn't update for be compartibly with remote. I am not sure, which version is on remote. But message is about "there" is an old version, not "here", so i still asking for help.

AlenaC

Hi @DmytrQ ,

thank you for your post.

If you can connect remotely to your device you should be able to update it. Please click this link to get more information: How do I update TeamViewer?

Please let me know if you need further information.

Have a nice Thursday,

Alena