I am already trying for a month to update the remote computer!
It does not update!
remote: windows XP-SP3, TV 12 running.
My computer Mac OS 10.13.6 running TV 14.
When I follow the instruction remote update: on the remote it will download TV14, but after the download nothing happens, it does not install the downloaded file (I tried already 12 times). After 5 minutes or so the connection is cut off.
I tried to get support here and in the company: no way to get it.
