Weird overlay problem since Windows update 1803 (Build 17763.379)

kobii
kobii Posts: 11 ✭✭
edited May 2023 in General questions

Every time if i lock my system with "Windows-Key + L" and unlock it I have this weird overlay. 

example.png

This overlay locks the input completely. I can't move it and I have to restart the TeamViewer.

Can you fix it?

Best regards

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Answers

  • JeanK
    JeanK Posts: 6,981 Community Manager 🌍

    Hello @kobii,

    Thank you for your message.

    This is indeed an unexpected behavior.

    I would recommend you to uninstall completely TeamViewer (by clearing also the registry) and to reinstall our latest build on our website.

    I hope this could fix the issue.

    We wish you a good weekend ahead.

    Cheers

    Jean

    Community Manager

  • kobii
    kobii Posts: 11 ✭✭

    For a few days the solution worked, but now I have the same problem again.

    TV has been uninstalled
    Registry cleaned up
    Last version installed

    A colleague in the company has the same PC (identical Windows version) but does not have this problem.

  • JeanK
    JeanK Posts: 6,981 Community Manager 🌍

    Hello @kobii,

    Thank you for your message.

    This means that it is not a general problem and it has to be something on your device.

    Maybe there is something about your graphics card.

    Could you please check if the drivers of your graphic-cards are up-to-date? I recommend you to visit this How-To: How to update Graphics Drivers in Windows 10

    Let us know if this has fixed your issue.

    We wish you a good rest of the day.

    Cheers

    Jean

    Community Manager

  • kobii
    kobii Posts: 11 ✭✭

    Hello @JeanK 

    I will try it today.
    I will give you feedback tomorrow.

    Cheers
    Kobi

  • kobii
    kobii Posts: 11 ✭✭

    It doesn't work. I have updated all my driver, my windows and cleaned registry and some stuff.

    I have still this weird overlay. Mostly I get this overlay after terminating a TV session.