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Lost recovery code

Hi team, 

I have lost my recovery code and my mfa. I dont think there is a way around this other than getting in touch with you guys? Our company Admin said there wasnt much they can do either.

Your help is appreciated. 


Credit Sense

Best Answer


  • Animesh
    Animesh Posts: 0

    I lost my recovery code . Kindly help getting it back

  • JeanK
    JeanK Posts: 4,480 Moderator


    There are two options you can follow to get you started again:

    If you own a professional TeamViewer license:

    • Please contact our support via phone, they will guide you through the procedure: Contact us via phone

    If you are using the free version of TeamViewer:

    • You can create for free a new account: 
    • If creating a new account with a different email address is not an option and you want to use this same account again, you can request the deletion of your TeamViewer account by writing an email to [email protected].
    • As soon as the account is deleted by our dedicated team, you will be able to create the TeamViewer with this same email address.

    French Community Moderator
  • Duythuong
    Duythuong Posts: 1 Newbie

    i used to use 2 step auth but now i change iPhone. Now i dont have QR code and recovery key. How can I reset it?

  • rhayman
    rhayman Posts: 1 Newbie
    edited July 5

    Good morning,

    A few days ago this option in Temviewer stopped sending me a push notice to my approved device on all of the PC’s I remote into.

    I removed my device on all of my remote PC’s thinking it was a temporary issue.

    But the problem has lasted for several days now.

    I tried deleting and re-adding my approved device. But that didn’t help.

    Am I doing something wrong? Or is there an issue on your end?

    Thank you. 

    Robert L.

    [The personal information has been removed as per the community guidelines.]

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