Updating Error, Not allowing remote access

I have updated TeamViewer to it's latest update, but whenever I attempt to gain remote access of my computer, a pop up appears saying "Important Notice: Update the remote TeamViewer".

The message says that I don't have the latest update, but when I click the "Help" button and go to "Check for Update", it says I am on the latest version of TeamViewer.

Does anyone know a solution for this?

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Accepted answers

Natascha

Hi @navsingh

Thank you for your message.

Did you check if you have the latest version on both sides?

If yes, please uninstall TeamViewer on both sides and reinstall it afterwards.

Hope this could help. If you need any further assistance, please let me know

All the best,
Natascha

All comments

Natascha

Hi @navsingh

Thank you for your message.

Did you check if you have the latest version on both sides?

If yes, please uninstall TeamViewer on both sides and reinstall it afterwards.

Hope this could help. If you need any further assistance, please let me know

All the best,
Natascha

EMforce

What if the remote side is not easily accessible ? I am having this issue on a machine which is 150 km away. Is there any way to circumvent TeamViewer blocking remote accesss, so that I at least install the update remotely ?

t4733

If i have to drive there to make changes the whole point of teamviewer pointless.

And what is the point of locking a user out for two minutes, pain in the arse pointless.

And it keeps asking to update, even when I have. Without a cancel box, so I have to keep opening a tab every time i use the software. Looks alike a classi case of people who write the software never have to use it, so they don't know how frustraating it all is.

WISH apple had get back to mac, but **bleep** happens, so stuck with teamviewer, the scammers choice for scamming

n25philly

And what do you do when there is no one there to update the remote host?

Sam_Corkill

that is useless, what poor software. I will have to use another remote acess client.

Sam_Corkill

how are you supposed to do that remotely?

Marianne1R

I am not sure if it may rollback any risk of an attacker exploiting my connection.

Natascha

Hi @navsingh

Did you have the possibility to test it already?

Please let me know, if there are any updates on this

Looking forward to it. All the best,
Natascha

slcoleg

Hi,

I have the simillar situation but my remote is about 10 000km away and nobody can check/update.

Autoupdate is enabled on remote.

When I try to connect I received the message "Reason Unknown" under "Unable to connect" message box.

Log file shows:

2019/06/21 12:31:16.184 20576 20020 G1   Trying connection to **Please do not post TeamViewer IDs**, mode = 1
2019/06/21 12:31:16.195 20576 20316 G1   CCreateClassicSession::Start: RequestRoute request BCommand: RequestRouteRequestDataControlID= ConnectionMode=1 ActionId=0 LicensedRemoteAccessType=0 ClientType=TV TargetId=**Please do not post TeamViewer IDs** RAApiData=00000000 RAApiKey=00000000-0000-0000-0000-**Please do not post TeamViewer IDs**00 UserInfoData Version=14.3.4730  MID=vaf3a950072ba11e3b250708bcda86166708bcda**Please do not post TeamViewer IDs**c6e12eb0e4f1790110a67e94851a<~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~0dd0c5b4e712d7cef7750d93b4e6b006 RegisteredClientId=**Please do not post TeamViewer IDs** PreferredRouter= TerminalServerUserId=0 SourceId=**Please do not post TeamViewer IDs** SmartAccessData Access=0 Account=0 TargetBuddy=0 PaswwordMD5HashB64Enc= SessionSecret=00000000 SessionId=0 LicenseCode=
2019/06/21 12:31:16.548 20576 15036 G1   CCreateClassicSession::HandleRequestRouteResponse(): Response: NOROUTE_LicenseNeeded@RouterIp= Timeout=0 TranserRate=0 ActionId=0 PassiveUserId=0 UsedLicenseType=0 IsClientReportingStatistics=0 TimeoutMessage=**Please do not post TeamViewer IDs** LimitedStreamTypes=0 StreamBandwidth=0 StreamLimitString= LicenseFeatureSetActive=[Uninitialized] LicenseFeatureSetPassive=[Uninitialized] DomainName= BlockZoneRemainingTime=0 PassiveUserPublicKey=00000000
2019/06/21 12:31:16.548 20576 21372 G1!! LoginOutgoing: ConnectFinished - error: LicenseNeeded

I'm under free license.

Thanks,

Oleg

Natascha

Hi there,

Thank you for your posts.

If you are not able to connect to the remote host for running a remote update and if no one is there to update the host manually, the only solution ist to drive there and update it manually.

I'm sorry that there is no other solution.

Wish you a great day. Let me know, if there are any further questions.

All the best,
Natascha