When remoting to pc it says free version but we have licence?

rs6kev

We have a business licence for the software.  When i click on connect to a pc (in our network) it shows Free License (non commercial use only) 

JoshP

Hello @rs6kev,

Thanks for the clarification!

If you see FREE on the remote user's computer, and they have the full version of TeamViewer installed for Personal Use, it is ok to see free on their device! However, there should be no request to buy a license; please ensure you are logged in with your licensed account when making the connection.

One way to ensure no free messages appear on your client devices is by installing a custom Host module. This only allows incoming connections and is linked directly to your licensed account, so you will see no free messages or alerts.

For assistance with setting up such a module, or if the FREE message appears on the device you have licensed, please reach out to our support team directly, via phone or ticket, so they may further assist with this.

Hope this helps clarify!

JoshP

Hello @rs6kev,

Thank you for your message.

Could you please let me know exactly where you see the 'free' message?

Thanks in advance!

rs6kev

Thank you for replying

I see the message when

1.  Connecting to the client PC - the "control box" in bottom right says Free version

2. When closing the client PC connection my computer comes up with a message saying please buy a licence

Kevin

JoshP

Hello @rs6kev,

Thanks for the clarification!

If you see FREE on the remote user's computer, and they have the full version of TeamViewer installed for Personal Use, it is ok to see free on their device! However, there should be no request to buy a license; please ensure you are logged in with your licensed account when making the connection.

One way to ensure no free messages appear on your client devices is by installing a custom Host module. This only allows incoming connections and is linked directly to your licensed account, so you will see no free messages or alerts.

For assistance with setting up such a module, or if the FREE message appears on the device you have licensed, please reach out to our support team directly, via phone or ticket, so they may further assist with this.

Hope this helps clarify!