Teamviewer is running an old version which is out of date / no connection anymore !!

Hello,

Teamviewer cutted support for me ( free license) to connect to machines with older teamviewer version installed. I try to connect to some machines running teamviewer v12.0.76279 on linux. Because these system are too far away, i have no option to update teamviewer manually at the moment. I have machines with same software configuration on my local network and I'm still able to connect to these clients per LAN( It is working with v14 /v13 /v12 I can confirm) , But no chance to establish a connection over Internet. Is there any teamviewer version for any OS that is still able to connect to old versions (v12.0.76279) . Please Help !

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Natascha

HI @testerdavi

Thanks for the fast answer.

There is no other possibility, but to update it manually now.

Please make sure to run V14.6.4835 on the remote side as well.

Best,
Natascha

testerdavi

hi @Natascha

It throws the error even before connecting from remote.I cannot connect from the otherside.

I installed 14.6.4835 version in my system.

Natascha

Hi @testerdavi

Thank you for your message.

Can you please make sure to install the latest version 14.6.4835 on BOTH sides of the connection?

Maybe it helps to uninstall the remote TeamViewer with all settings and download it again from our homepage and instal it completely new.

Please try it and let us know, if it worked. Wish you a great day.

All the best, Natascha

testerdavi

I am getting an error that the remote Team Viewer is running an old version which is out of date. Therefore you cannot connect to this Version anymore. But i Installed latest version 14.6.4835.

But this error is shown even if there is no remote system.

And also getting error," A connection could not be established Reason Unknown "

brucebc

My flavor of this problem was: using current full version of TV on a PC, and using Quick Support for Mac on remote. On connect, got message that remote needed an update.

If only the system had allowed me to connect, in order to perform the update! The update instructions don't work for Quick Support, which doesn't have an update option in its help menu. So instead had to coach my 90 yr old mother on finding, downloading and installing the latest version, without being able to see: so difficult and time consuming!

After update to latest version of Quick Support, STILL got the message. Came here, read this and other threads, got frustrated, searched for alternatives. Surprised to learn that Chrome browser offers a remote assist tool.

[Removed per Community Guidelines] Uninstalled TV both ends.

itchibahn

@JeanKAs long as the client's host is version 10, I don't have problem login in. But client's other support guys with newer version, or any free version (including v10), they cannot login. So they upgrade the client's host, and I cannot login. I have to visit onsite and reinstall version 10.. And the cycle repeats over and over. After few times of this nonsense, I gave up.

JeanK

Hello @itchibahn,

Thank you for your message.

If you have a lifetime licence in version 10, you shouldn't get this message.

If you have this message, this means the license is not correctly activated on your (or the remote) device.

Please open your TeamViewer 10, go to Extras --> Activate license and enter the license key that is indicated on your invoice.

I hope this could help. If not, do not hesitate to ask your questions here.

Best,

Jean

itchibahn

I originally bought lifetime license at version 9, then upgraded to version 10 lifetime license. I have been, and still am constantly battling with my client's host being updated, requiring me to visit onsite to reinstall. Now, in addition to it, I get this "Version out of date" message, and cannot connect.

What happened to Lifetime License?!?! Legally, isn't TeamViewer liable for breaking the promise?

enano

I completly agree with you. I have that insane problem with my clients which i must give technical support and I cant do it because they keep updating the office TV to v14 so they can connect from their homes. Really BAD strategy from Teamviewer. I hope they go steps backward on that harmful decision

RogerJames

Dear Teamviewer Support

Lifetime licenses are no longer lifetime licenses, despite promises of just that.

The time I bought my Teamviewer license, it was a lifetime license I bought, in the version I bought.

Teamviewer has now broken that promise. It is no longer possible to use lifetime licenses at the same time as customers use free licenses in the same version to connect between their own private PCs.

I have clients who use to connect between two clients in the free version, but they can no longer do so, they are forced to upgrade to the latest license, after which I can no longer support them.

It is an absurd form of behavior towards your users. This is the term that best describes the situation. As the Danish Prime Minister just expressed it to Donald Trump a few days ago.

It is not something that gives me the opportunity to recommend your products in the future.

I think it is a decision you have made in the highest place, and that your support is therefore just a formality that cannot be used here.

You're forcing me to upgrade to the latest version and on a regular subscription, but that's not how the piano plays here.

I join the choir of users who now find other products.

Best wishes
Roger James

JosephKim

I thought higher version TeamViewer has backward compatibility with the older versions?

That_IT_guy

I solved my problem by updating Teamviewer software in my computer and client computer. (Same version) .

obnoid

This is incredible. I have the same problem; I'm on the free version - using version 14.4.2669 I had my father update his version to the same because it wouldn't let me connect to his computer. I still can't - it says he has an out-of-date version, which is false. He, however, can connect JUST FINE to me! Now why is that? Why can it connect in one direction but not the other?

What is the fix for this already, TeamViewer mod? FIX THIS NOW.

Mike

JoshP

Hello @CTCOSystems

Thank you for your post.

If you are licensed for TeamViewer 9, you would have no issue connecting to said devices from your licensed version. Connections from later versions would require a newer license.

If you do encounter any issues when making connections to/from your licensed devices, I would recommend reaching out to our support team directly so we may further assist. You can find local numbers here.

CTCOSystems

What do i do if i am licensed for version 9 unlimited clients? On all of my hosts is V9 and for my remotes and once in a while i have to connect using a machine that has a different version on it to connect to one of my licensed systems using the number and preset password..Any version higher than 9 wont let me connect using the licensed login feature? so ho do i connect and from time to time i need a vender to login to one of my systems using the number and password and that wont work either even though the same version is on both systems?

gameframe

It is not possible to connect to a computer with my own version of Teamviewer, the reason is not known if you connect without a key. There is no connection on the free version.

Unessential

Man, yesterday I turned on teamviewer on a computer I knew i wouldn't have physical access to for a week.

No message to upgrade or notice that their policy has changed.

Now I can't access the content of my computer... the least they could do is allow a connection for the sole purpose of updating...

It wouldn't be such a problem if they had the foresight implement this in a way where people would be informed and/or not lose access to anything...

Will definitely be looking for an alternative since I obviously can't trust Teamviewer to implement things in a way that doesn't majorly disrupt my activities.

GarryAnderson

Hi Broward:

The help that I can give you is to suggest that you follow what I have done. I have now abandoned Team Viewer completely, and switched to another desktop viewer that works just as well as Team Viewer used to work, before somebody messed with it.

Any attempt by me or anybody to assist you any further with locating the top 10 alternatives to Team Viewer will be censored and blocked by the moderator of this forum. Sorry, you are on your own from here.

Garry Anderson.

BrowardLawyer

I have the latest version of Teamviewer for my OS (Mac OSX Teamvierer 14 and Windows XP, TeamViewer 14) and I still get ths ame error (Unknown Error) Help!

Kodamilla

I cant use remote in ANY pc.

Error out of date but is updated. 14.4.2669 in both pc but cant connect.

brhuge

@turbomac @roony94 @hhc @wroshon @skofod @GarryAnderson @Manny0013
@allanlee @mspl @allitsolutions @samiam @akrippen @Sandysus @johnjwwilcox @Jpsarge

BenHub

Re-read the post by @MacTen 01 may 2019, 2nd paragraph.

I had attached the devices that are running an old teamviewer version to my teamviewer account, so I could apply the strategy "automatic update" to my remote pc, and on the screen it seems to be effective.

When will the remote update happen, that remains a mystery??? I read somewhere "within 7 days" or something like that... wait and see, for the moment I have no better solution, and the TV team doesn't seem to wish to help.

trobbins

But how do you achieve this when you can't connect to the remote viewer because it has old version. I might as well read Catch 22.

sbeer6er

???

GarryAnderson

The Moderator at Team Viewer is preventing me from recommending the alternative that I have chosen, because such action is against their policy, and is considered to be detremental to their business by recommending an altertive. So much for free speech on a discussion platform. In my opinion TV knows the have made a mistake by creating this problem, and thus is losing business. I think that is why they are trying to block any competition. I found a good alternative by searching Yahoo for Team Viewer alternatives and worked through the 10 alternatives from #1 to #10. The alternaives were presented in a good order, and I stopped searching early in the list. So, you can search for your own alternative in a similar manner.

sbeer6er

Thank you, this was helpful. What would you recommend i use in place of team viewer?

sbeer6er

I have a slightly older version mac that won't update and I have version 12 on both computers. Still saying out of date... It won't let me use it at all?

GarryAnderson

Fellow users: We now know that some human at Team Viewer is reading these posts, because now their paranoia is raised to a whole new level. They are even censoring my reversed name post, so the fix is being done manually, with intent, and not by some "bot". [removed per Community Guidelines - Sales Solicitation policy] Good luck. Let me know what you think.

brhuge

What strategy was that. please explain @BenHub

BenHub

Thanks MacTen !

After having downloaded all portable versions from 13 to 5 to try to connect to my remote pc in Madagascar, all unsuccessfully (???), I succeeded to apply an automatic update strategy... hope it will work within the 7 next days...