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version 14 crashes when selecting "open file transfer"

i was running version 11 w/o any problem.  the program nagged to upgrade to version 14.  i finally gave in and now when i click "open file transfer"  it hangs/crashes the program instantly?  how do i fix this or do i have to reinstall version 11?  i am using windows 7 if it matters.  thanks.  

Comments

  • A_Gross
    A_Gross Posts: 2

    Any update on this?

    I'm having this same issue and am working on Mac running Mojave 10.14.5 

  • posix
    posix Posts: 4 ✭✭

    When you open File Transfer, Teamviewer scans and lists the contents of the default folder at both ends.  While scanning, Teamviewer freezes.  If there are many items in one or both folders, that freeze can last a long time or even crash Teamviewer.  I suggest you empty those folders at both ends before opening File Transfer.  It appears the default folder is always "Downloads", but I'm not 100% sure.

  • I am having issues when tranfering files, especially those greater than ~15mb or more than one at time.  My test was with an 87mb zip file. At first it allows it, then the whole session crashes.  I have sucessfully transfered small ones, so I don't think it has to do with the file type.   I have attached some details about my setup and a cleanedup section on the guest logs.
    Remote:
    TV Version  15.0.8397    |  Nov 6 2019 17:06:06 
    on Windows Server 2012 R2 

    Local:
    TV Version
    15.0.8397    |   Nov 6 2019 23:48:27

    Distributor ID: Ubuntu
    Description:    Ubuntu 19.10
    Release:        19.10
    Codename:       eoan

    uname -a:   Linux XPS 5.3.0-23-generic #25-Ubuntu SMP Tue Nov 12 09:22:33 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux

    /startup.log
    Init...
    TeamViewer:        15.0.8397 - DEB
    Profile:           /home/rbrooker (rbrooker)
    Desktop:           DS: 'xubuntu'        XDG: 'XFCE'
    XServer TTY:       7

    ok (info)

    CheckCPU: SSE2 support: yes
    ok (profile)

    [It has been removed as per the community guideliens.]

     

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