Cancel my order within 7 days money back

Hello

I made an order today 28-April and while i was processing the order, i got an error that the purchanse process is not completed

Then i got a message from the bank that the money was deducted from Credit card although the transaction was not completed

So Kindly i need to cancel my order (since i still in the 7 days money back gurante), also i need a refund of the money please

attached error dispalyed to me

TeamViewer Error.jpg

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Comments

Fiona_G

Hi @egkok,

We are sorry to hear about your negative experience.

In this situation, please call our support team for assistance and 1-on-1 support with your request.

We thank you for your patience and understanding in advance.

Kind regards,

Fiona

egkok

I have two licensies they both don.t function, cannot get contact with the other computer.

een license 143 and one 201€ last one just in the 7 refund period.. I get a loop and have to start again and everytime not any connection with my other computer. Please: one who can lead my widow by window how to a good functioning. Other wise i need to get a alternative, and ther are plenty en maybe with out the complex way of 'HELP" from teamvier. That

@GregW1 wrote:
I have submitted 3 tickets and not heard a word.

Teamviewer hasnt worked since buying it.

aint no Help but **bleep**

GregW1

I have submitted 3 tickets and not heard a word.

Teamviewer hasnt worked since buying it.

Yuri_T

Hi @Sallyar ,

Thank you for your post.

With regards to the cancellation, please submit a ticket so that our support team can follow up with you individually.

We apologize for any inconvenience caused.

Best regards,
Yuri