Hi,
I am a personal version user. My wife has a machine that cannot run a newer version of macOS due to an application dependency, plus the machine is older and cannot run later versions. (The application was very expensive and works just fine and she hasn't the funds to upgrade it). Today I tried to connect to fix a certificate problem for that machine and Teamviewer told me to do a remote update. This failed because the OS version on the computer is too old for the latest Teamviewer (14.x).
Do I have to find another remote solution for this one machine that I connect to maybe once every 60 days? It strikes me as really stupid that my current teamviewer is being locked out from connecting to this machine simply because it is on an older OS and cannot even install the latest Teamviewer.
How does this get rectified? I know that I am not paying for the use of the software. I get that, but it has worked for years, and I don't need it enough to warrant its business license cost.
We do pay for Teamviewer at my place of business and I approve those purchases. I will be disinclined to do so in the future because of this foolishness. Please provide a workable solution that is simple to implement.
Thank you