How to get remote access for Vsmart devices

Hi all, I need to know what requirements are needed in order to get complete remote control access for Vsmart devices. I have installed the TeamViewer and QuickSupport apps and the device is correctly paired to a PC but the remote control is not working. The Android versions that we are using are Oreo (8.1.0) & Pie (9.0). Thanks!

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Accepted answers

JeanK

@Alberto_Mota,

Sure, the process is described at the end of the article:

Is your device not listed? Please do let us know which devices you would like to control remotely. This way, we may be able to provide you with a TeamViewer QuickSupport app to remotely control your device, soon.

You can contact us with your contact details, the name of your company, the name and number of the devices you want to remote control and your personal message via this form.

Cheers

Jean

All comments

JeanK

@Alberto_Mota,

Sure, the process is described at the end of the article:

Is your device not listed? Please do let us know which devices you would like to control remotely. This way, we may be able to provide you with a TeamViewer QuickSupport app to remotely control your device, soon.

You can contact us with your contact details, the name of your company, the name and number of the devices you want to remote control and your personal message via this form.

Cheers

Jean

JeanK

Hello @Alberto_Mota,

Thank you for your message.

Unfortunately, Vsmart is not part of our supported manufacturers yet.

You will find all the information you need in our Knowledge Base article here: Supported manufacturers for remotely controlling Android devices

I hope that in the future, Vsmart will be supported.

Cheers

Jean

Alberto_Mota

Thank you for your response @JeanK

Could you please explain to me what is the process or the steps to follow to be part of the supported manufacturers??

Regards,