Can't add user, errors out

champton
champton Posts: 4
in General questions

Hello,

When I try to add a user, it errors out with this error:

Sorry, an error occurred while processing your request.

mWnZJdPaqfu-3-1-2A-VrD

This is a corporate account, I just used the AD connector but it didn't pull everyone automatically, so I want to add manually.

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Comments

  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    Hello @champton,

    Thank you for your message.

    We have been notified about this issue in the past days.

    In some cases, the issue is fixed only with logging out and in again from your Management Console. Could you please try this and try the operation again?

    I hope this could help. If not, do not hesitate to contact our support by opening a ticket via the following link: Open a ticket now!

    Cheers

    Jean

    Community Manager

  • champton
    champton Posts: 4

    Okay, so that fixed it (I think), running into another problem:  All the accounts that didn't come in on our Management Console have accounts that were created, according to Teamviewer, but they aren't nested under our company.  Is there any way to fix this that doesn't involve me emailing everyone the join link?

  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    Hello @champton

    Now that you fixed the issue within your Management Console, you can do the AD-Connector process again. It will add your users without any problems.

    Cheers

    Jean

    Community Manager

  • Groot-mike
    Groot-mike Posts: 2

    Hi We have the same Isue also on a corporate acount cant add any users as soon as we open user management we get the following error An unexpected error occured: mWitTQvjbWi-3-1-30-gXy we have tried signing out evem diferent browsers and workstations 

    to no avail 

  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    Hello @Groot-mike

    Thank you for your message and welcome to the TeamViewer Community! ?

    Could you please log in and out and try once again, please? It should be working now.

    Best regards

    Jean

    Community Manager

  • Groot-mike
    Groot-mike Posts: 2

    hi thanks i just tried that same error 

    thanks

     

  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    Hello @Groot-mike,

    I have forwarded this issue to our dedicated team.

    I followed-up this issue via private message.

    Best regards

    Jean

    Community Manager

  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    Hello @Groot-mike,

    The issue should be fixed now.

    Could you confirm?

    Best regards

    Jean

    Community Manager

  • insman
    insman Posts: 1
    edited August 2021

    Also getting this error now.

    [removed per Community Guidelines]

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