unable to update remotely

kjohnston523

Hello - 

I am unable to connect via TeamViewer to a dedicated at-home server, as I get the message that the server is not running TV 14 (though the computer I am using to try to connect has 14).  

I am not advanced technologically-speaking, so any help would be appreciated!!

JeanK

Hello @kjohnston523

Thank you for your message.

If you get this message, then there must be an update issue here.

Please make sure you have the latest TeamViewer 14 (14.3.4730) and not older TeamViewer 14 version.

You will find all the information you need in our Knowledge Base article here: Enjoy using the best version of TeamViewer we made so far! - How to proceed?

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean