Service Queue spam/fake e-mail


Hi all!

I'm part of an IT department and lately we've been receiving fake/spam Service Queue e-mails.

How do we know it's fake?

1:We don't know the people who need our 'assistance'. (every e-mail we get are typical English / American names)

2: We do not provide IT support to anyone outside of our company.

team 1.pngteam 2.png


Does anyone know how we can prevent such false service queue's ?


Beste regards,



  • Natascha
    Natascha Posts: 1,591 Moderator

    Hi Jelle,

    Thank you for your post. 

    Can you please login to your Management Console and have a look at the Design & Deploy tab?

    You can access the MCO easily via the fullversion if you click on Connection --> Open Design & Deploy... 

    Can you please check if there are any QuickSupport modules created?

    Looking forward to your answer and wish you a great day. 

    All the best,

    German Community moderator 💙 Moderatorin der deutschsprachigen Community