Click on Remote Control, but nothing happens

edgar_landeros

Just started happening last week. I've tried a few different computers to connect to, but nothing happens when i click on the remote control option. Also tried Remote Control using password. 

Version: 14.3.4730 - Windows Machine (Corporate License)

Ying_Q

Hi @edgar_landeros 

Thank you for your post.

Can you kindly try to restart TeamViewer service and also signin your licensed accoun on TeamViewer client please.

As you are a licensed user, feel free to contact TeamViewer support team for individual support please.

Regards

Ying_Q