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Endpoint Protection blocks Outlook 365 at launch

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  • Creatis
    Creatis Posts: 4

    ...after uninstalling EndPoint Protection, Outlook 365 work fine again!

    Do you have any workaround?

     

  • Stanislav
    Stanislav Posts: 284 Staff

    Hi @Creatis 

    Thanks for the post. 

    Could you explain with a bit more detail the encountered situation? 

    We all use Outlook and it works well. You could also contact our support to investigate further

    Product Owner, Remote Management services.
  • Creatis
    Creatis Posts: 4

    I found that there were two instances of TeamViewer installed and running!

    I thinking of an installation problem, but I have no more information to share with you.

  • Scottish_Dave
    Scottish_Dave Posts: 8 ✭✭

    We too are experiencing this. We are currently rolling out the Endpoint protection and users are unable to open their Outlook. Again, it is MS365 they are running. We have excluded the Outlook folders for the time being but are once again concerned about the installation process of itBrain.

    Can we treat this as a serious concern please?

  • Stanislav
    Stanislav Posts: 284 Staff

    Hi@Scottish_Dave 

    Thanks for the post. In the last days we released a new Version fo Endppoint Protection with improved set of cuntionalities for Microsoft Outlook.

    Please get in touch with our Support or call us directly. The numbers for your countries are displayed in the Management Console-> Remote Management-> Overview.

    I also sent you a private message with further details.

    We will post here the results of the ivestigation.

     

     

    Product Owner, Remote Management services.
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