How can I make custom ticket forms in servicecamp

Stanglmeier

Hello,

there is a possibility to make custom ticket forms.

But I do not know how to do this.

Perhaps someone can tell me where I can find this feature?

Best regards and thanks in advance

 

Natascha

Hi @Stanglmeier 

Thank you for your message.

Can you please describe the case a little bit more detailed? 

Do want to send customized automatic replies or do you want to create customized ticket fields?

Looking forward to your answer and wish you a great day. 

All the best,
Natascha

AS11

I have the same question. Teamviewer is advertizing that customized ticket submission forms can be created and published, e.g. here  https://www.teamviewer.com/en/download/windows/ja/use-cases/service-desk/. I do not see where I can create these customized ticket submission forms (and later publish them in the customer portal). I did see the option to add a customized field to the standard ticket form, but I would like to have the possibility to create different forms for different kind of customer requests. There must be such a possibilty, because this feature is advertized. E.g. here we have these advertizing description of the feature:  "Streamline simple and repetitive tasks like hardware requests and passwort resets by creating ticket forms. Then , publish them in your customer portal. ..."   Source: https://www.teamviewer.com/en/download/windows/ja/use-cases/service-desk/