Not receiving change of email address email

brabick2
brabick2 Posts: 2
in General questions

I tried the change my email address for my account but never received the confirmation email.  Any ideas?

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  • Yuri_T
    Yuri_T Posts: 2,249 [Former Staff]

    Hi @brabick2 ,

    Thank you for your post.

    Could you please check if the email went to the Spam folder?
    Also please make sure to unblock the TeamViewer from the settings or security software if you have.

    Hope this will be helpful.

    All the best,
    Yuri

    Former Japanese Community Moderator
  • brabick2
    brabick2 Posts: 2

    The emails are not going to my spam folder.  I currently have my email set up to with no automatic filtering.  I also have signin-noreply@teamviewer.com as a safe sender and recipient.

     

    Is there any other action I should be taking?

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