I have a pc at home & when travelling on vacation last year, I installed the free version of TV in order to control the PC at home, which mostly downloads things that are of interest to me, and everything worked out just fine 
This year I decided to use the same solution, since it worked fine last year, & the 1st 3 days I had no problems connecting to the pc at home, except now, the seesions would always time after just a few minutes & making me wait some time before reconnecting. Frustrated, I decided to look at some of the other connection possibilities within the program & decided to try 'Remote Assistance' hoping that maybe the sessions there would not time out so quickly....big mistake, because up poped up a "access control" window with the txt "please wait for your partner to confirm the request"......of course that's impossible since I'm here & no one is where the target pc is. Now, trying 'control remote computer' I get the same pop up 
where to turn for help?? The 'Partner ID' of the pc at home is set to being constant. & all log will show I've only connected to that PC with this PC this year, and that only during last week or so & that untl this started all connections were successfull. Seems to me that I'm up the proverbial creek without a paddle with NO place to turn for help to reset the PC at home haveing to provide confirmation and feal lika a real fool for putting my trust into just one program, just becuase it worked a year ago
