Your license or partner license is inactive

MariuszW
MariuszW Posts: 2
edited May 2023 in General questions

I can not work. What is going on? Do you have a failure?
I am asking for quick information and help

Regards
Mariusz

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Comments

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @MariuszW 

    Thank you for your post. 

    Can you please describe your case a little bit more detailed? Do you receive an error message? If yes, how does the message look like? 

    If you are the owner of a license and need immediate assistance, please call our dedicated support team. 

    Wish you a great day and all the best, 
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • MariuszW
    MariuszW Posts: 2

    error message below

    Przechwytywanie.JPG

    the phone is still busy

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @MariuszW 

    Thank you for the fast reply. 

    To be honest, it's not possible to find a solution at first sight. 

    Can you please open a ticket on our support page and add the log files of both devices? 

    If you do not have access to the remote device, maybe someone is over there to help you getting the log files and send them to you. 

    I'm really sorry for any inconvenience caused and wish you a great day. 

    All the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • xbalda
    xbalda Posts: 7

    I have de same problem.

    ANd I can sayTeamviewer works worse and worse.

    Black screens, I cannot transfer files and now you say I have no license, because I can connect to no computer.

    I have active license till May 2020, but it does not work as expected.

    I am thinking seriously to ask for my money back and change to another option.

  • rfmateus
    rfmateus Posts: 1

    I have the same problem...

  • PelDem
    PelDem Posts: 3

    Hi,

    me and my colleagues are experiencing this problem too.

    it looks like Corporate License deactivated suddenly, if we log into management console we get "Free" account instead of "Corporate"

    On "info about Teamviewer", i'm getting "expired license" instead of "Corporate License"

    Thanks in advance for your intervention,

     

    Dem

  • xbalda
    xbalda Posts: 7

    And nobody fixes the problem.

    AMAZING!

    @PelDem wrote:

    Hi,

    me and my colleagues are experiencing this problem too.

    it looks like Corporate License deactivated suddenly, if we log into management console we get "Free" account instead of "Corporate"

    On "info about Teamviewer", i'm getting "expired license" instead of "Corporate License"

    Thanks in advance for your intervention,

     

    Dem

    @PelDem wrote:

    Hi,

    me and my colleagues are experiencing this problem too.

    it looks like Corporate License deactivated suddenly, if we log into management console we get "Free" account instead of "Corporate"

    On "info about Teamviewer", i'm getting "expired license" instead of "Corporate License"

    Thanks in advance for your intervention,

     

    Dem

     

  • PelDem
    PelDem Posts: 3

    ...and also they're not answering on phone (looks like call center is closed).

    no words at all

  • xbalda
    xbalda Posts: 7

    It is impossible to open a ticket in your page.

    It is like looking for a needle in a haystack. 

    I am fed up with your bad service and your increasing problems.

    I will go to **Third Party Product**

     

  • xbalda
    xbalda Posts: 7

    How much time will I continue without service?

    I paid for it...

    mierdadeteamviewer.jpg

  • xbalda
    xbalda Posts: 7

    There are alternatives in the market and they are doing better and better...

    Did you know. Thanks to you I discovered the alternatives.

    I wnat my money back

     

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @xbalda @PelDem @rfmateus 

    Thank you for your posts. 

    Can you please check if you received an invoice from us that was not payed yet? 

    The only reason we block licenses is due to the fact that the license was not payed yet.  

    I you need any further assistance, please feel free to get back to me any time. 

    Wish you a great day and all the best, 
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • JanBernaerts
    JanBernaerts Posts: 1

    Hello,

    I received an invoice, doing the paiment on 6 june and now my license is locked. I'm realy not happy. Search a way to send the prove off paiment but doesn't find it. This is not a user friendly way to work. How can I send the prove !!!!!!!!!!!!!!!!!!!!!!!!!

    Jan Bernaerts | ABTis bvba

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @JanBernaerts 

    Thank you for your post. 

    Can you please send me your proof of payment in a private message?

    I'm really sorry for any inconvenience caused. Looking forward to it and wish yo a great day. 

    All the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • PelDem
    PelDem Posts: 3

    Hi @Natascha ,

     

    an invoice was sent us on a dead mail address (we specified a new one) for 2 additional channels on our active license, so we couldn't pay for it.

    Our license is alreaid paid until 12/2019, and also paid channels are blocked. now we paid invoice, but it is IMPOSSIBLE to reach phone support in order to communicate successful payment, i got dropped 2 times (30 mins call). this is embarassing.

    it is also unacceptable that 2 additionals channels can block everything on an already paid account.

     

    tks,

  • xbalda
    xbalda Posts: 7
    I paid it last year, for two years.
  • xbalda
    xbalda Posts: 7
    It seems it was a very big ERROR
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