Subsciptions has been locked/deleted

HI there, under our account we have noticed that we don't have a license available..

while we paid for it,and we have an account.

Please fix this asap! @Esther

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Thanks, you recieved a private message

Thank you for your post.

Can you please send me the latest invoice number in a private message?

I may have a look at what happened.

All the best,
Natascha